Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.

PRIMARY PURPOSE: Create a secure environment by ensuring a visible security presence at Progressive Field ballpark, the administration building, and/or the teammate parking lot for Cleveland Guardians' and Delaware North employees.

RESPONSIBILITIES & DUTIES:

General

• Conduct regular security checks and patrols of the facility and grounds throughout all hours, following specified protocols
• Report and document incidents, accidents, alarms, maintenance issues, intrusions, or any noteworthy occurrences for management's attention
• Maintain logs, monitor contractors, deliveries, and interact responsibly with diverse entities performing business at Progressive Field
• Keep detailed logs, oversee contractors and deliveries, and interact responsibly with various entities conducting business at Progressive Field
• Supervise and manage the surveillance system, conduct security screenings for personnel and vehicles, and operate necessary security equipment
• Implement emergency response procedures in accordance with company security policy and procedures.
• Interface with Cleveland Police, Gateway personnel, Game Day Security & Maintenance, and all other Progressive Field associates, as necessary
• Be flexible in working different posts with varying responsibilities
• Demonstrate a willingness to learn, adapt, and follow instructions
• Monitor and control traffic and parking in the underground service area
• Any other duties and responsibilities as assigned

Employee Lot

• Supervise and guide traffic and parking activities in the parking lot with a focus on maintaining order and efficiency
• Safely direct traffic for both entry and exit
• Provide escort assistance to vehicle for employees, upon request
• Inform the supervisor of any lighting issues, safety hazards, or discrepancies observed
• Verify the presence of current employee hangtags and monitor the authorized volunteer parking list
• Responsible for securing radios and flashlights for the 1st and 3rd shifts
• Report and document incidents, accidents, maintenance issues, intrusions, or any noteworthy occurrences, including but not limited to damaged or stolen vehicles, to bring to the attention of management.
• Any other duties and responsibilities as assigned

JOB REQUIREMENTS:

• High school diploma or G.E.D.
• Must be at least 18 years of age
• Demonstrate technical proficiency in using Microsoft Word and Excel, and possess the capability to learn, understand, and utilize our computerized surveillance system, incident reporting program, entry control system, and any other technologies employed at Progressive Field
• Must possess valid driver’s license
• Proficiency in operating security-monitoring equipment, fire alarm equipment and comprehend written security protocols
• Good physical and mental condition with the ability to perform extensive foot patrol duties during all weather conditions
• Capability to handle stressful situations and emergency situations

DEPARTMENT REQUIREMENTS:

• Familiarize yourself with and comprehend the relevant policies and procedures of the Ballpark Services department and the Cleveland Guardians Organization
• Develop a clear understanding of various departments within the organization and the specific responsibilities of staff members in the department
• Effectively monitor and implement policies and procedures, maintaining a professional and friendly demeanor when interacting with guests
• Gain comprehensive knowledge of all areas within the ballpark to provide accurate directions and assistance to guests
• Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirement

AVAILABILITY REQUIREMENTS:

• Must be able to work a minimum 24 hours a week

ORGANIZATIONAL REQUIREMENTS:

• Reads, speaks, comprehends, and communicates English effectively in all communications.
• Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.
• Ability to develop and maintain successful working relationships with members of the Front Office.
• Ability to act according to the organizational values and service excellence at all times.
• Ability to work with diverse populations and have a demonstrated commitment to social justice.
• Ability to walk, sit or stand for an entire shift.
• Ability to work extended days and hours, including holidays and weekends.
• Ability to move throughout all areas and levels of the Ballpark.
• Ability to work in a diverse and changing environment.
• Occasional physical activity such as lifting and carrying boxes up to 25 lbs.

The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.

In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.