Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.
The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.
PRIMARY PURPOSE : Using specialized equipment thoroughly wash seating areas, stands, stairs, ramps and concourse in preparation for all games and special events.
RESPONSIBILITIES & DUTIES:

• Ability and willingness to learn and operate all pressure washing equipment including but not limited to: KEW's and Hotsy machines
• Lift and transport pressure washers and related hoses and tubing (up to 50 lbs)
• Push fully equipped pressure washer (approx. 200 lbs.) to assigned work area
• Read and understand cleaning chemical product use instructions
• Work with a team to move furniture and other equipment
• Responsible for pressure washing and removing debris from all seating bowls, stairs, walls, ramps, railings, balconies, vomitories, and concourses, and maintenance of all drains
• Document all unusual or unique occurrences, maintenance, and safety issues immediately to Supervisor in a timely manner
• Promptly monitor all public areas of the ballpark, reporting any matter that requires medical, security, custodial or maintenance personnel using means and methods provided in handbook, in a timely manner, continue to monitor to ensure satisfactory resolution
• Obtain, comprehend and disseminate instructions and vital information especially in the event of emergencies
• Ability to perform other work related duties, as assigned by Supervisor or Management team

ROLE REQUIREMENTS:

• Must be 18 years of age
• Required to become member of Service Employees International Union, SEIU 1
• Valid driver's license (Required for select positions)
• Professionally interact with all guests and employees in a clear and effective manner.
• Actively engage and listen to all guests and professionally answer any questions or concerns in a timely manner
• Trustworthy and dependable
• Ability to hear, comprehend and disseminate instructions and vital information especially in the event of emergencies
• Basic computer operating skills (e.g., Microsoft Outlook, Internet explorer, ABI, Ultipro)
• Capability to lift and move tools, boxes, etc., with a weight range of approximately 25-50 lbs., dependent on the specific role

DEPARTMENT REQUIREMENTS:

• Familiarize yourself with and comprehend the relevant policies and procedures of the Ballpark Services department and the Cleveland Guardians Organization
• Develop a clear understanding of various departments within the organization and the specific responsibilities of staff members in the department
• Effectively monitor and implement policies and procedures, maintaining a professional and friendly demeanor when interacting with guests
• Gain comprehensive knowledge of all areas within the ballpark to provide accurate directions and assistance to guests
• Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirement

AVAILABILITY REQUIREMENTS:

• Available to work the vast majority of all home games during the months of April through October
• Ability to work entire assigned shift; this includes but not limited to pre-events, post-events, and rain delays; should not depart until Supervisor checks work area
• Attend all required trainings and daily briefings
• Typical Work Hours (subject to change depending on game/gate times):
  
  • Non-game days: 7:00am start
  • Night Games: 5:00am start
  • Day Games: 4:00am start
  • Daily operating hours can range from 4-8 hours per day
  • Breaks and lunches to be determined by supervisor; there are no breaks for 4-hour shifts
  • Work days are determined by the Cleveland Guardians baseball schedule and other ballpark events

ORGANIZATIONAL REQUIREMENTS:

• Reads, speaks, comprehends, and communicates English effectively in all communications.
• Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.
• Ability to develop and maintain successful working relationships with members of the Front Office.
• Ability to act according to the organizational values and service excellence at all times.
• Ability to work with diverse populations and have a demonstrated commitment to social justice.
• Ability to walk, sit or stand for an entire shift.
• Ability to work extended days and hours, including holidays and weekends.
• Ability to move throughout all areas and levels of the Ballpark.
• Ability to work in a diverse and changing environment.
• Occasional physical activity such as lifting and carrying items in excess of 25 lbs.

The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.
In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)