At the Cleveland Hearing and Speech Center, we strive to make every connection possible for our clients and the community who depend on our services. Our team of Client Care Coordinators (CCC) makes it possible for our clients and prospective clients to learn about our services, find the best clinician to address the challenges the client is facing, help the client understand available insurance benefits, and secure an appointment with one of our expert providers. Behind the scenes, our talented CCCs are the heart and soul of our services, partnering with every team at our agency to facilitate a seamless experience for our clients.

FULL TIME

Reports To: Business Manager

Location: Broadview Heights, OH

Major Duties and Expectations of Client Care Coordinator

• Completes intake for Audiology and Speech-Language Pathology (SLP) clients and maintains accurate records in the Office Management System (OMS) system (Counsel Ear)
  o Verifies insurance coverage, authorizations, and approvals.
  o Verifies referral authorization requirements.
  o Tracks authorized visits.
  o Collects and posts charges and payments to accounts at the time of the visit.
  o Reconciles discrepancies.
  o Collects co-pays and fees.
  o Ensures client paperwork is current and uploaded to OMS system.
  o Appeals insurance denials of service.
  o Creates bank deposit slips and deposits payments to the bank regularly.
  o Investigates and resolves discrepancies.
• Provides administrative support to clinical staff and other CHSC employees as needed:
  o Greets visitors, clients, etc., and directs to appropriate staff.
  o Answers incoming telephone calls.
  o Schedules Speech-Language Pathology (SLP) and Audiology appointments.
  o Orders office supplies.
  o Obtains, sorts, and delivers office mail.
  o Types, files, faxes, etc. data and information as requested.
  o Maintains client files in a prompt and orderly fashion.
  o Handles shipping and receiving of hearing aids and other small equipment.
  o Perform daily calibration checks of audiology equipment.
• Oversees office facilities:
  o Arranges for the office's opening and closing, ensuring proper security is maintained.
  o Contacts Facilities Supervisor regarding maintenance of physical premises.
  o Contacts IT/tech support regarding hardware/software issues.
  o Contacts vendors for malfunctioning office equipment.
  o Maintains petty cash.
  Other duties as requested by supervisor.

Preferred Education/Experience/Skills

• A 4-year degree in office management/ healthcare management or its equivalent in experience (3-4 years working in a medical office)
• Commitment to an excellent customer experience
• Strong organizational and interpersonal skills (verbal and written)
• Ability to multi-task and follow a task through to completion with multiple distractions.
• Computer competency in Microsoft Office Suite
• Experience with Electronic Medical Records/ Office Management System