The primary responsibility of this position is to determine eligibility for the Energy Assistance programs such as: Low Income Energy Assistance Program (LIEAP), Crisis Intervention Program (CIP) and Low-Income Household Water Assistance Program (LIHWAP). Employees must explain program requirements and advise or refer clients to other program services as appropriate, and related work as apparent or assigned. Work is performed and supervised under an Income Maintenance Supervisor II. This position will be offered with flexible schedule weekdays between 8am to 5pm depending on candidate availability and staffing needs.
ESSENTIAL FUNCTIONS:
Interviews clients and completes applications for the Energy Assistance Programs. Determines an applicant's eligibility for the Energy Assistance Programs. Verifies information received by applicants. Works with vendors to determine benefit amounts and ensures resolves payment issues. Refers clients to other program services as appropriate.
KNOWLEDGE, SKILLS AND ABILITIES:
Good mathematical reasoning and computational skills. Ability to communicate with clients, applicants, and the public to obtain data, and to explain rules and procedures. Ability to understand the needs and problems of applicants. Ability to learn the program area of assignment
EXPERIENCE & EDUCATION:
Graduation from high school or GED and 1 year of clerical, customer service and/or public contact experience. Experience should include any of the following: negotiating, interviewing, explaining information, gathering, and compiling of data, analysis of data and/or performance of mathematical or legal tasks; or graduated with an associates or bachelor's degree.
PHYSICAL REQUIREMENTS:
This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires repetitive motions and occasionally requires standing, walking and reaching with hands and arms; work has standard vision
requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires operating machines and observing general surroundings and activities; work is generally in a quiet location (e.g. library, private offices).
SPECIAL REQUIREMENTS:
This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires repetitive motions and occasionally requires standing, walking and reaching with hands and arms; work has standard vision
requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires operating machines and observing general surroundings and activities; work is generally in a quiet location (e.g. library, private offices).
APPLICATION PROCESS:
Cleveland County applications must be submitted to the Cleveland County Human Resources Department online at www.clevelandcounty.com.
SELECTION PROCESS:
Selection will be by structured interview. Applications will be reviewed to select the best qualified applicants for admission to a structured interview.
Cleveland County is an Equal Opportunity Employer