• Provides application, technical and preventative maintenance support for multiple end-user systems.
• Contributes to departmental projects and solutions implementation.
• Demonstrates, through output, a solid understanding of networking and distributed computing environment concepts and principles of client/server configuration.
• Supports development of information system requirements to include process and documentation creation and maintenance.
• Maintains user confidence.
• Protects operations by keeping information confidential.
• Maintains high level of quality work in a stressful environment.
• Other duties as assigned.

Education:

• Associate's degree in Information Technology, Computer Science or related field.
• High School diploma/GED and three years of experience may substitute the degree requirement. 
• Bachelor’s degree may substitute the experience requirement.

Certifications:

• Microsoft, CompTIA, or equivalent preferred.
• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.

Complexity of Work:

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• One year of implementation, support and management of computer-based information systems experience preferably in a health care environment, or equivalent experience in end user training or in an operational or financial role utilizing the systems or data generated by the systems supported by this position required.
• Experience in a healthcare environment preferred.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment. 
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures. 

Pay Range

Minimum hourly: $25.13

Maximum hourly: $38.33

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.