The International Payer Account Manager role will play a crucial function on the team, working on improving processes across cross-functional teams, reviewing underpayments and contract language terms and conditions with payers, monitoring accounts receivable via monthly meetings and quarterly reporting, helping develop negotiation strategies and report out on contracts post-execution, negotiating single-case agreements with out-of-network payers that drive revenue to the organization, and overseeing all other payer operations issues. The International Payer Account Manager is an instrumental part of international Market & Network Services and will be responsible for the following areas:Accounts Receivable Support• Maintain cross-departmental engagement to support collection efforts• Coordinate Epic rate loads for international payer plans to improve system accuracy• Facilitate payer Service Level Requirements (SLRs)• Maintain cadence of reports and meetings to ensure timely responsesPayer Operations• Quantify administrative expenses saved through streamlined international claims and payment processes• Monitor international insurance policy changes• Act as a liaison between Global Patient Services and international payers• Conduct reimbursement analyses to identify contractual payment discrepancies• Maintain The Insurance Master (TIM) for international plan codes• Manage standard payer communications regarding deadlines, SLRs, rate increases, and facility changesProcess Improvement• Generate routine Accounts Receivable reports highlighting root causes for discrepancies• Propose improvement opportunities• Draft Standard Operating Procedures (SOPs) and ensure compliance within and across departments• Review and analyze effectiveness of newly implemented processesProject Management• Create strategies to enhance payer compliance with Epic rates• Implement new contracts following a process customized for international payers• Lead initiatives that involve conducting discovery and requirements gathering sessions• Support In-Country Representatives (ICRs) in market research• Develop Fact Packs for emerging markets• Support organization and coordination for broker and payer outreach events