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Under the direction of call center management,provides customer service utilizing an omni-channel approach, including phone calls, emails, and text messaging to ensure seamless coordination and timely scheduling of appointments for referred patients. The CCR IIs primary responsibility involves processing referrals within the CRM system, reaching out to patients to schedule appointments promptly and appropriately. Responsible for obtaining patient demographics, insurance information, and medical histories. Duties include a high degree of patient, physician and both internal and external stakeholder interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules. This position requires exceptional professionalism, customer service, and organizational skills to effectively manage referral processing and appointment scheduling tasks.
Essential Duties and Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Driving/Travel:
The employee must have reliable transportation. While the primary workplace may be closest to the employees home, work assignments could be in any of the Companys locations.
Full Time
$37k-48k (estimate)
02/22/2024
04/26/2024
The job skills required for Call Center Representative II include Customer Service, Scheduling, Products and Services, Microsoft Office, Oral Communication, PowerPoint, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative II positions, which can be used as a reference in future career path planning. As a Call Center Representative II, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative II. You can explore the career advancement for a Call Center Representative II below and select your interested title to get hiring information.