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Customer Service Manager
Job Category : System Requisition Number : CUSTO003848 Showing 1 location Job Details
Description
Join us as a Customer Service Manager and use your talents to make a meaningful impact with your team and the more than 900,000 residential and business customers we serve in over 21 states.
You will inspire the Customer Service team to consistently exceed delivery on our promises to be helpful, personal, proactive, and committed by supporting our customers with internet, phone, and video services that help them stay connected to what matters most whether thats making sure families can video chat with deployed service members, ensuring a Twitch streamer is connected late at night when the audience is online, or giving a small business owner faith that their internet connection will power their team through client pitches and product demos.
How you will contribute to the Companys success :
These relationships are critical as you seek to proactively identify ways to improve processes and find solutions.
How we will SPARK your interest :
Just as we keep our customers connected to what matters most, we keep our associates connected to what matters most to them a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work / life balance, and an open and inclusive workplace.
Heres a taste of what to expect :
Our CEO started with the Company as a CSR Thats how seriously we take learning and development!)
What you'll need to succeed in this role :
10-key skills are very helpful.
The Core Competencies we require of all associates :
Here at Sparklight, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force.
Sparklight and all of its subsidiaries provide equal employment opportunities to all individuals of different races, colors, creeds, national origins, genders, marital and veteran statuses.*
At Cable One and our family of brands, we are committed to maintaining the safety and well-being of our team, customers and the communities in which we live and serve.
We are closely monitoring the impact of Covid-19 at a global and local level and are taking every precaution to keep our associates, customers and families safe.
While our team continues to keep our customers connected with their friends and families, we have a thorough plan in place which to ensure the safety of our associates and customers is our top priority.
In addition to equipping each of our technicians with personal protective gear (masks, gloves, hand sanitizer, etc.), we are troubleshooting services from outside of the home and empowering our customers to complete self installs if possible.
Meetings and interviews are being held virtually, and all associates that are able to work from home are entrusted to do so.
Despite the challenges that have occurred due to Covid-19, Cable One remains dedicated to providing the services that our customers expect and rely on, while continuing to be STRONGER TOGETHER.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Last updated : 2024-04-23
Full Time
Telecommunications
$86k-111k (estimate)
04/07/2024
07/23/2024
clearwave.com
MULKEYTOWN, IL
100 - 200
1996
Private
CHRISTY DOUGLAS
$10M - $50M
Telecommunications
Clearwave provides fiber optic, virtual private networks and dedicated internet access services for voice and data connectivity.
The job skills required for Customer service manager include Customer Service, Leadership, Initiative, Coaching, Project Management, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service manager positions, which can be used as a reference in future career path planning. As a Customer service manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service manager. You can explore the career advancement for a Customer service manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.