**Service Advisor Extraordinaire - Join our Dynamic Auto Repair Shop!**

Are you passionate about cars and customer service? Are you a master at multitasking and problem-solving? Do you thrive in a fast-paced, team-oriented environment? If so, we have the perfect opportunity for you! Join our independent auto repair shop as a Service Advisor and embark on an exciting journey that combines your love for automobiles with your exceptional interpersonal skills.

**Who We Are:**

We are not just your average repair shop; we are a tight-knit family of automotive enthusiasts who are dedicated to delivering top-notch service to our valued customers. With years of experience under our belts, we have earned a reputation for excellence in our industry. From routine maintenance to complex repairs, we go above and beyond to ensure our customers' satisfaction and keep their vehicles running smoothly.

**What You'll Do:**

As a Service Advisor, you will be the face of our shop, the superhero of customer service, and the guardian of smooth operations. You'll be the first point of contact for our customers, guiding them through the repair process, understanding their concerns, and recommending appropriate solutions. Your responsibilities will include:

- Greeting customers with a warm and friendly demeanor, establishing trust and building lasting relationships.

- Listening attentively to customers' descriptions of vehicle issues, asking relevant questions, and documenting accurate service requests.

- Conducting thorough inspections of vehicles, identifying potential problems, and communicating findings effectively to customers and technicians.

- Providing detailed explanations of necessary repairs, estimated costs, and completion timelines.

- Collaborating closely with our skilled technicians, ensuring they have all the information and resources needed to deliver exceptional service.

- Scheduling appointments, coordinating vehicle drop-offs, and managing work orders efficiently.

- Maintaining accurate records of customer interactions, service history, and invoicing.

- Upselling additional services and accessories, keeping the customer's best interests in mind.

**What We're Looking For:**

We believe that the right person for this role possesses a unique blend of automotive knowledge, outstanding communication skills, and a genuine desire to help others. Here are the qualifications and qualities we're seeking:

- Proven experience as a Service Advisor or in a customer-facing role within the automotive industry.

- Strong technical understanding of various vehicle makes and models, allowing you to communicate effectively with customers and technicians.

- Exceptional interpersonal and communication skills, with the ability to explain complex technical concepts in a clear and concise manner.

- Outstanding customer service skills, with a focus on building trust, resolving conflicts, and ensuring customer satisfaction.

- Adept at multitasking and prioritizing tasks in a fast-paced environment, maintaining a calm and composed demeanor under pressure.

- Strong problem-solving abilities, with a keen attention to detail and a passion for finding solutions.

- Proficient computer skills and experience with automotive repair software systems.

- A valid driver's license and a clean driving record.

**Why Join Us:**

By becoming a part of our team, you'll have the opportunity to work in a vibrant and supportive environment where your skills and contributions will be valued. Here are a few reasons to consider joining our team:

- Competitive compensation package with opportunities for growth and advancement.

- Ongoing training and development to enhance your automotive expertise and customer service skills.

- A positive and collaborative work culture that recognizes and rewards hard work and dedication.

- Access to state-of-the-art tools, technology, and diagnostic equipment to assist you in your role.

- The satisfaction of helping customers get back on the road with confidence and peace of mind.

- The chance to be a part of a team that shares your passion for automobiles and the thrill of providing exceptional service.

**How to Apply:**

Are you ready to take your career as a Service Advisor to the next level

Job Type: Full-time

Pay: $48,900.00 - $105,400.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Day range:

• No weekends

Shift:

• No nights

Work Location: In person