Job Purpose

The purpose of the Front Desk Receptionist is to provide information to patients and guests in the main lobby. This person is also responsible for checking in and routing patients to the appropriate areas.

Essential Job Functions

• Greet any and all patients and visitors to CCI; alert appropriate personnel to any visitors or patients that are in lobby.
• Ensure paperwork and orders are complete and accurate prior to giving to the modalities.
• Operate office equipment appropriately to transmit information or documents as needed, using computer, mail, or facsimile machine.
• Provide relevant company information to patients such as location of departments, offices or services provided.
• Answer telephones; provide patients with answers to their non-clinical questions, and direct clinical questions to appropriate staff.
• Interface with CCI schedulers, physicians' offices, and hospitals.
• Maintain clean and orderly lobby throughout course of the day.
• Keep lobby and clinics running smoothly by alerting necessary personnel of patients or visitors in lobby.
• Maintain patient account information by confirming insurance coverage and collecting any necessary copays.
• Answer inquiries from personnel regarding lobby activity.
• Other duties as assigned.

Qualifications

• Excellent communication skills, both oral and written
• Must be able to identify and resolve problems in a timely manner; gather and analyze information skillfully.
• Must be able to multi-task and have commitment to excellence in patient care.
• Must be able to manage difficult or emotional situations; respond to requests for service and assistance.
• Must maintain confidentiality.
• Must be able to follow policies and procedures, complete administrative tasks correctly and on time.
• Must exhibit sound and accurate judgment; make timely decisions.
• Must approach others in a tactful manner; react well under pressure.
• Must demonstrate accuracy and thoroughness; must look for ways to improve and promote quality.

Education / Experience

• High school diploma or equivalent is required.
• Must have at least (1) year experience in Imaging department, medical office setting, or hospital.

Working conditions

This position requires the employee be in a busy medical office environment in which the employee must interact with other employees as well as patients repeatedly throughout the day.

Physical requirements

This position requires that the employee be able to sit for long periods of time, possibly up to eight hours a day.

Direct Reports

This position is not a supervisory position.

Last updated : 2024-03-07