Job Purpose

The purpose of the Patient Collections Specialist is to review, prepare, and send all patient statements and collections letters for patient's financial responsibilities.

Essential Job Functions

• Review open accounts for collection efforts and discrepancies.
• Resolve patient billing issues and delinquencies while applying good customer service.
• Identify issues with account delinquencies and bring to attention of the managers.
• Maintain confidentiality in regards to patient account statuses and financial information.
• Provide all necessary documentation required to expedite payments.
• Communicate effectively with payers and / or collection agencies to ensure accurate and timely claim payments.
• Process any necessary insurance and patient correspondence.
• Coordinate with other necessary departments to obtain any and all appropriate documents and information related to patient cases.
• Other duties as assigned.

Qualifications

• Must be able to understand different insurance company policies and procedures and explain them thoroughly.
• Must have excellent communication skills, both verbal and in writing.
• Must have excellent organizational skills.
• Must have basic understanding of computers and necessary software applications.

Education / Experience

• Must have a high school diploma or equivalent.
• Must have at least (3) years of experience in medical billing office setting.
• Must have at least (1) year experience working with the general public.

Working conditions

This position works in the billing office of a busy medical oncology / hematology clinic. This person will have direct patient contact due to the nature of the position.

Physical requirements

This position requires that the employee be able to sit at a desk and work on a computer for up to eight hours a day. Some walking and standing will be required when completing certain tasks.

Direct Reports

This position is not a supervisory position.

Last updated : 2024-03-07