1 Client Success Manager (Mountain/Pacific US Time Zones) Job in Maynard, MA
ClearGov Inc is Hiring a Client Success Manager (Mountain/Pacific US Time Zones) Near Maynard, MA
Our software is utilized nationwide by hundreds of towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we’re adding more every day. We’ve been named to the “GovTech 100” for eight years running, and we’re on BostInno’s “50 On Fire” list, as well. ClearGov also earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for three consecutive years, 2021, 2022, and 2023.
The ClearGov team is a tight-knit group of talented folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in an inclusive environment that values both productivity and well-being, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do.
Core Values
- Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built
- Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic, consistent, and dependable and that those traits form the cornerstone for success and well-being
- Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate, inclusive environment that nurtures all individuals and communities
- Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm, excitement, and empowerment to the team
- Be Better: We constantly ask ourselves, "How can we do this better?" because we know that our families, colleagues, investors, and customers depend on the results we deliver every day
- Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships
- Be Fun: We value the lighter side of life because we believe that balance, laughter, and enjoying every moment fuel the soul.
The Client Success Manager will take ownership of ensuring that clients are maximizing the value they’re realizing from ClearGov as well as driving renewals of annual subscriptions. The CSM will be a key player on an incredible team as we execute our mission to help local governments take the next step from good to great.
Key Responsibilities:
- Proactively manage a portfolio of ~125 municipal clients to deliver continuous value
- Advise clients on best practices for all products in the Budget Cycle Management suite
- Consistently demonstrate knowledge of municipal finance best practices and stay up to date on requirements in the states you work with
- Build strong client relationships by maintaining a high level of engagement, adoption, and communication
- Conduct annual account performance planning and reviews with each client in your portfolio
- Work closely with other members of the ClearGov team to fulfill client requests
- Successfully renew annual client subscriptions and uncover cross-sell opportunities for members of the Sales team
- Secure references, testimonials, and case studies
- Keep internal systems current by logging communications, updating fields, and entering notes
- Communicate client feedback to ClearGov product development regarding enhancements and usability improvements
- Collaborate on process & system modifications to improve team success and enable growth
- 3 to 5 years of experience in customer service or a customer success position is strongly preferred
- Exceptional ability to build strong client relationships by maintaining a high level of engagement, adoption, and communication
- Proven ability to manage a portfolio of 100-125 clients of varying sizes, product mix, and budget cycles
- Proficiency in mastering the features and functionality of multiple SaaS applications
- Deep understanding of client concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
- Must be able to organize, prioritize, and execute short-term and long-term tasks with attention to detail and timing
- Google Suite, ChurnZero, and Salesforce experience preferred
- Experience working with local governments and school districts is a definite plus
- Self-motivated, self-starter with a zeal to win
- Great communicator; strong oral and written skills
- Ability to think creatively and innovatively
- Hands-on problem solver who enjoys cracking difficult nuts
- Quick study – able to pick up and apply new concepts in a hurry
- Track record of achievement
- Enjoys working on and helping to build outstanding teams
- Demonstrates an entrepreneurial spirit and gets stuff done
- A sense of humor and don’t take themselves too seriously
- Flexible, remote work
- Chance to make a meaningful impact on government and school district transparency and accountability
- Opportunity to work in a fast-paced, fun, and collaborative environment
- Competitive salary and benefits package (see below)
- Professional growth opportunities
- Competitive Salary
- Equity Package
- Quality Medical, Dental, and Vision Insurance Plans
- Flexible Spending Account
- Dependent Care Flexible Spending Account
- Short and Long Term Disability Insurance
- Life Insurance
- John Hancock 401K Plan with Match
- Flexible Personal Time Off Policy
- 3 Floating Holidays (in addition to 10 Holidays Observed)
- 2 Volunteer Days Off
- Parental Leave
- Employee Referral Bonus
- Annual All Hands In-Person Event
- Interested candidates should apply here:
- ClearGov is an equal opportunity employer and values diversity in the workplace. We encourage individuals of all backgrounds to apply
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Job Summary
Full Time
Wholesale
$114k-159k (estimate)
05/18/2024
06/15/2024
cleargov.com
MAYNARD, MA
25 - 50
2015
JENA SKIVINGTON
<$5M
Wholesale
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About ClearGov Inc
ClearGov is the leading provider of Budget Cycle Management software, focused on helping local governments and their department heads streamline the annual budgeting process by automating workflow, increasing collaboration, and centralizing data. ClearGov solutions are powerful enough to support local governments of every size, yet affordable enough for even the smallest towns and villages. Hundreds of communities across the country rely on our cloud-native Budget Cycle Management solutions to modernize their budget process. Hundreds of towns and cities from all across the country are part of ...the ClearGov community, and were adding more all the time. Both our company and our culture have been well-received within our industry and the community we serve. Weve been named to the GovTech 100 for four years running, and most recently, we were recognized as one of Bostons most innovative young companies by being named to BostInnos 2019 50 On Fire. Weve been named a best place to work by USA Today as well.
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The following is the career advancement route for Client Success Manager (Mountain/Pacific US Time Zones) positions, which can be used as a reference in future career path planning. As a Client Success Manager (Mountain/Pacific US Time Zones), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager (Mountain/Pacific US Time Zones). You can explore the career advancement for a Client Success Manager (Mountain/Pacific US Time Zones) below and select your interested title to get hiring information.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Client Success Manager.
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