Job Description Summary

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet.

We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy :

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time : giving back to our communities is important to us
• Employee Recognition Program convert your recognition points into gift cards
• Employee Assistance Program offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

This position is remote and can be located anywhere in the US.

We are looking for a talented individual

To join our team as an Energy Efficiency Customer Support Specialist! This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change!

How we’re different

• Each customer interaction focuses around energy efficiency
• You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and / or status updates
• Each call can be a different utility customer and require a different type of service
• Wide range of support scripts verbatim, talking points, or simple usage guides
• Some programs utilize chat / email interactions with customers
• Personal performance data and progress accessible in real time

What you can apply Day 1

• Experience handling inbound or outbound voice calls
• Expertly navigating a script
• Supporting customers and tech inquires
• Comfort with a committed schedule with set lunches and breaks
• Appreciation for goals and performance metrics

Exciting candidates have

• High School Diploma or GED (required)
• Ability to type 35 WPM
• No attendance or punctuality concerns
• Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
• Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound / outbound sales environment preferred
• Sales-oriented with a focus on customer service satisfaction
• How can I help you? attitude

Remote Work Requirements :

• We provide a laptop, software, and all necessary equipment
• Home Internet requirements : Internet speed that meets our minimum standard : 10 Mbps upload / 20 Mbps download / 99% latencyGoogle : free speed test’ if you are unsureAbility to hardwire internet, plug directly into router
• Environment : Dedicated home office space, free of personal disruptionsTwo power connections
• You are scheduled to be on the phone throughout the entirety of your shift no flexibility to answer the door or be on-call care for others during scheduled work hours

Compensation :

$17 / hour $65 / month internet stipend

Compensation Range

Currency

Type

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data / ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.

g. JD / technology), for example.

Additional Job Description

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

Accommodations are available for unvaccinated candidates.