Emergence Health Holdings is seeking a dependable Support Team Representative to join our ClearChoiceMD call center team in Bedford, NH. Our ideal candidate is friendly and has excellent communication skills and is comfortable in a fast-paced environment.

Full Time Position: F/T position is 4 10 hour shifts a week (8a-6p) with rotating weekends.

Job Title: Support Team Representative

Job Summary: Our Support Team Representatives are individuals that provide 5-star customer service to our patients and the public over the phone. Answering questions about our services, insurances, billing, etc. 

Duties and Responsibilities: Support Center Representative - tasks include but are not limited to:

• Answering questions about our centers and the services we offer.
• Collaborate with call center team members to provide feedback to our patient’s questions
• Retrieve and provide lab results from our online database for our patients
• Remotely support our registration staff with patient registration, linking scanned documents and answering calls.
• Transferring calls to appropriate departments.

Skills and Qualifications:

• Ability to multitask between phone and computer duties
• Must possess highly professional customer service skills
• Maintain patient confidentiality at all time

Key Competencies:

• Strong interpersonal and communication skills
• Be organized with attention to detail
• Engaging, calm under pressure, and able to handle escalated calls
• Be able to balance speed and accuracy

Education & Experience:

• High School Degree required.
• 1 or more years of customer service experience.
• 1-3 years of Call Center experience is a plus.
• Proficient in MS Office programs such as Word, Excel, and SharePoint.
• Demonstrated good judgement, initiative and patient interaction skills.

Supervisory Responsibility:This role has no supervisory responsibilities.

Work Environment: Work is performed in our Bedford, NH telehealth and call center office, cubicle environment.

Physical Demands: This is a largely sedentary role; position required extensive use of computer systems.

Position Type and Expected Hours of Work: This is a full time role, (4) 10 hour shifts a week, rotating weekends.

Travel:No travel is expected for this position.

At Emergence Health Holdings, it’s simple: exceptional and compassionate patient care is at the forefront of our urgent care centers. CareWell and ClearChoiceMD Urgent Care provides high-quality, efficient and affordable treatment of non-life-threatening illnesses and injuries as well as customizable employer health solutions. Our centers offer board-certified providers, state-of-the-art facilities with on-site laboratory services and X-ray. Founded by physicians who know and understand the need for excellent, expedient care, CareWell and ClearChoiceMD Urgent Care is dedicated to meeting all the needs of the community, from infant to elders, school to industry and everywhere in between.

We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, gender, disability, national origin, veteran status, marital status, sexual orientation or any other characteristic protected by law.