1 Solutions Technician Job in Trenton, NJ
ClearChoice Dental Implant Centers is Hiring a Solutions Technician Near Trenton, NJ
Company Overview
ClearChoice was founded in 2005 to bring an innovative and patient-focused approach to solve gaps within the dental industry. We’ve experienced strong growth and today, we’re the leader in dental implant treatments. Driven by a collective desire to improve the lives of our prospective patients, we help them reclaim their health and confidence. Beyond restoring teeth, this is about getting their lives back.
This mission-focused work has enabled us to achieve four straight years of double-digit company growth, yet we’ve only reached 1% of the population that needs our services. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and transforming their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the platform of hope for our patients. Come help us write the next chapter of our story!
Position Summary
ClearChoice is looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems and applications. You will answer queries on technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be client-oriented and patient to deal with difficult issues.
The goal is to create value for our clients that will help preserve the company’s reputation and business.
Responsibilities:
- Serve as the first point of contact for clients seeking technical assistance over the phone, email, and our help desk portal
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Follow HIPAA policies.
- Determine the best solution based on the issue and details provided by clients
- Walk the client through the problem-solving process
- Provide seamless escalation for trouble issues to other departments or individuals when needed
- Provide accurate information on IT products or services
- Record events and problems and their resolution in our ticketing system
- Follow-up and update client status and information
- Pass on any feedback or suggestions by clients to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements:
- Proven experience as a help desk technician or other client support role
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve software and hardware technical issues
- Proficiency in English
- Excellent communication skills
- Client-oriented and cool-tempered
- Preferred BSc/BA in IT, Computer Science or relevant field
- Some travel to locations in New York & New Jersey
$25 - $27 / hourly rate DOE
Job Summary
Full Time
Retail
$97k-120k (estimate)
03/17/2024
06/13/2024
clearchoice.com
WATERLOO, IA
1,000 - 3,000
2004
ANTHONY MICHAEL HAZEN
$50M - $200M
Retail
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About ClearChoice Dental Implant Centers
ClearChoice was founded on the principle that there had to be a better way to perform dental implant procedures. We perform more dental implant procedures every year than any other facility or network because of our innovative approach to treating patients. That level of experience has given thousands of patients the confidence to take that first step towards a better smile. Our team of doctors and specialists work together to deliver excellent treatment to our patients. We believe that when the doctor speaks directly with the oral surgeon and the lab technician, face-to-face, our team is able... to deliver a better patient experience. Every ClearChoice doctor goes through a rigorous screening process to make sure that they will uphold our strict standards of quality. We look for doctors with experience and excellence in treating their patients. We believe that our dedicated team of professionals, with a specific focus on just dental implants, is a key strength of the ClearChoice Dental Implant centers. Before ClearChoice, it was difficult to know the full price of dental implant procedures. Different specialists had different fees that would add up at each stage in the process. Since our doctors, technicians, and labs are all on site, we are able to give a single price for the entire procedure from start to finish. There are no surprise fees and no hidden costs. After your consultation, you will know exactly what it will cost to complete your dental implant treatment. Traditionally, dental implants require several visits to specialists in several locations, and the teeth are created at an off-site lab and shipped to the office. If any adjustments needed to be made, the teeth would need to be shipped back to the lab. At ClearChoice, we have combined all of the necessary elements for successful dental implant treatment in a single location. Your consultation, lab work, creation of your teeth, the procedure and recovery are all housed in a single center.
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The job skills required for Solutions Technician include Computer Science, Problem Solving, Troubleshooting, Communication Skills, Communicates Effectively, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Solutions Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Solutions Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Solutions Technician positions, which can be used as a reference in future career path planning. As a Solutions Technician, it can be promoted into senior positions as a Technical Solution Consultant IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Solutions Technician. You can explore the career advancement for a Solutions Technician below and select your interested title to get hiring information.
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