Job Summary

Front office medical receptionist serves as initial interface for patients. Employee responsible to ensure patient makes a smooth transition into clinical visit. Responsible to ensure patient information and demographics are entered quickly and correctly. Providing accurate and professional telephone support for incoming calls from patients, medical offices, and vendors. Responsibilities will include various office administrative tasks such as document scanning, spreadsheet entry, making reminder calls, answering busy multi-line phone system and managing clinic scheduling.

You'll be joining a successful and fast growing practice in the Hickory, NC area that has been in business for 26 years that has expanded clinical services to this community. Comprehensive benefits include competitive compensation, medical, dental, vision, disability, life, vacation leave, sick leave and paid holidays.

Responsibilities and Duties

· Serve as the first point of contact for the entire medical practice and greet patients and visitors as they arrive for appointments

· Answer a busy multi-line phone system with a friendly and professional tone and direct callers to the appropriate department

· Manage multiple front office tasks. Be flexible and proactive.

· Assist management with clerical duties and support functions

· Understand all services and appointment types. Effectively make and adjust patient appointments for an optimal schedule

· Learn the office EMR system and perform system entry with minimal error

· Maintain reception workstation in a neat and organized manner; confidential documents must be safe guarded and out of public view

· Act as a liaison for the patients and the clinic

· Understanding of when to escalate calls to physicians/business manager/nurse supervisor.

Qualifications and Skills

· Ability to handle confidential and sensitive information.

· Ability to communicate effectively on the telephone.

· Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.

· Ability to work quickly and multi-task.

· Ability to exercise good judgment

· Ability to demonstrate quality customer service.

· Knowledge of modern office equipment and procedures. Previous EMR experience preferred

· Strong verbal and written communication skills

· Attentiveness to detail

Minimum: Preferred two years of experience in customer service in related clinical environment; working knowledge of medical terminology.

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Outpatient
• Private practice

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• No weekends

Education:

• Associate (Preferred)

Experience:

• Medical Office Assistant: 2 years (Preferred)

Ability to Relocate:

• Suite 100 Hickory, NC 28601: Relocate before starting work (Required)

Work Location: In person