**Overview:**

We are seeking a dedicated Certified Nursing Assistant or Medical Office Assistant to join our healthcare team. The ideal candidate will assist in providing exceptional patient care and support within a medical office setting.

**Duties:**

• Patient Reception: Greet patients, check them in for appointments, and assist with completing necessary paperwork or electronic forms.
• Vital Signs Assessment: Take and record patients' vital signs, including temperature, pulse, blood pressure, and respiratory rate, before their appointments.
• Assist with Medical Procedures: Prepare examination rooms, sterilize equipment, and assist healthcare providers during procedures such as wound care, minor surgeries, or medical tests.
• Patient Education: Provide basic health education to patients, including instructions on medications, procedures, and self-care techniques, under the guidance of healthcare providers.
• Documentation: Maintain accurate and up-to-date patient records, including medical histories, vital signs, and test results, using electronic health record (EHR) systems or paper charts.
• Patient Communication: Communicate with patients regarding appointment scheduling, test results, medication refills, and other administrative matters, ensuring clear and effective communication.
• Medical Supply Management: Inventory and restock medical supplies, medications, and office materials as needed, ensuring adequate supply levels for patient care and office operations.
• Telephone Triage: Answer phone calls from patients, triage inquiries, and route calls to appropriate healthcare providers or departments for further assistance.
• Assist with Administrative Tasks: Perform various administrative tasks such as filing, faxing, scanning, and data entry to support the efficient operation of the office.
• Patient Comfort: Ensure patients are comfortable while waiting for appointments, offering beverages, magazines, and assistance as needed, and maintaining a welcoming and tidy office environment.

**Skills:**

The ideal candidate should possess the following skills:

• Administrative Skills:
• Proficiency in computer skills, including electronic health record (EHR) systems and scheduling software.
• Strong organizational skills to manage patient appointments, maintain records, and prioritize tasks effectively.
• Attention to detail in completing paperwork, documentation, and data entry accurately and efficiently.
• Excellent time management skills to handle multiple tasks and responsibilities in a fast-paced office environment.
• Communication Skills:
• Clear and professional verbal communication to interact with patients, healthcare providers, and office staff effectively.
• Active listening skills to understand patient concerns, answer inquiries, and relay information accurately.
• Written communication skills for documenting patient information, composing emails, and maintaining correspondence.
• Patient Care Skills:
• Basic clinical skills, including taking vital signs (temperature, pulse, blood pressure, respiratory rate), and performing other patient assessments.
• Compassionate and empathetic demeanor to provide emotional support and comfort to patients during their office visits.
• Knowledge of medical terminology and procedures to assist healthcare providers during examinations and medical procedures.
• Customer Service Skills:
• Friendly and professional customer service attitude to greet patients, address their needs, and ensure a positive experience during office visits.
• Conflict resolution skills to handle patient concerns or complaints calmly and effectively, seeking assistance from supervisors when necessary.
• Cultural competence and sensitivity to interact respectfully with patients from diverse backgrounds and communities.
• Teamwork and Collaboration:
• Ability to work collaboratively with healthcare providers, office staff, and other members of the healthcare team to deliver coordinated patient care.
• Flexibility and adaptability to support colleagues in various tasks and responsibilities, contributing to a cohesive team environment.
• Willingness to communicate openly, share information, and seek assistance or clarification when needed.
• Adherence to Policies and Procedures:
• Understanding of healthcare regulations, confidentiality laws (such as HIPAA), and office policies to maintain patient privacy and compliance with legal requirements.
• Commitment to following established protocols and procedures for infection control, safety practices, and medical emergencies in the office setting.

Join our team to contribute to the well-being of our patients while expanding your skills in a dynamic healthcare environment.

Job Types: Part-time, Contract

Pay: $10.00 - $15.00 per hour

Expected hours: 10 – 20 per week

Medical specialties:

• Primary Care

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Work setting:

• Clinic
• In-person
• Medical office
• Office
• Outpatient

Experience:

• EMR systems: 1 year (Preferred)
• Vital signs: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)

Ability to Commute:

• Hickory, NC 28601 (Required)

Ability to Relocate:

• Hickory, NC 28601: Relocate before starting work (Preferred)

Work Location: In person