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Help Desk Assistant
The library is seeking an enthusiastic, user-focused staff person to assist visitors in the use of library resources and equipment. We are looking for candidates who enjoy working with people and are excited about learning new things and assisting others with learning and research. Excellent computer/technology skills are valuable in this position to help visitors with using library equipment or their own devices.
This is a part-time position (19 hours/week) starting at a rate of $12.50 per hour. Schedule is dependent on the needs of the library, with some evenings and Saturdays.
This position reports to the Adult Services & Technology Librarian.
Duties:
Open and staff the Help Desk during scheduled hours
Provide customer service for the Library’s Help Desk on a scheduled and as needed basis
Provide assistance with use of computers, printers, scanners, microfilm, and the library catalog
Provide instruction and assistance in the use of print and electronic resources
Provide a timely response to email and telephone inquiries
Answer questions thoroughly and accurately
Safeguard library materials from theft or damage
Assist with library projects as needed
Shelve books, straighten shelves, and check shelves to be sure books are kept in order
Register patrons for Electronic Access library cards
Collect and record fees for photocopies, faxes, etc.
Follow library policies and procedures and maintain confidentiality of patron information
Requirements:
Ability to interact with the public in a professional and courteous manner
Previous customer service experience
Computer skills and experience with Microsoft Office
Ability to quickly learn new technologies and programs
Ability to work independently with minimum supervision
Good written and oral communication skills
Preferred Qualifications:
High school diploma or equivalent experience
Experience assisting adult learners and researchers
Experience with print literature searching and use of primary source materials
Experience with conducting research using online resources / library databases
Experience with providing assistance and instruction in the use of computers, printers, scanners, microfilm equipment
Knowledge or experience with archives and document storage/preservation
Job Type: Part-time
Pay: $12.50 per hour
Schedule:
Application Question(s):
Work Location: In person
Part Time
$38k-48k (estimate)
03/28/2023
05/23/2024
wetakeastand.com
Clarksburg, WV
<25
The job skills required for Help Desk Assistant include Help Desk, Customer Service, Microsoft Office, Oral Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Assistant positions, which can be used as a reference in future career path planning. As a Help Desk Assistant, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Assistant. You can explore the career advancement for a Help Desk Assistant below and select your interested title to get hiring information.