Lancaster, Pa

Join one of Pennsylvania’s fastest growing companies today! The Restaurant Store is looking for candidates who excel in communication and have a strong commitment in providing hospitality to join our growing company as Customer Service Representative.

This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.

As a Customer Service Representative you will :

• Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Communicate product or service issues as they arise within the Customer Service department, as well as, with any additional, relevant departments
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
• Be willing to remain flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
• Learn about the foodservice industry and the products that we sell
• Communicate with customers through phone, email and chat about their order status and available products
• Guide customers through the website, while providing online shopping assistance and product help

We are looking for driven, motivated candidates who :

• Show passion for helping people sustain and grow their restaurant business
• Demonstrate the ability to learn and problem-solve while handling multiple priorities
• Can work well independently or as part of a cohesive team
• Have a strong work ethic
• Provide excellent communication
• Possess a college degree
• Bring ambition to excel at one of PA's fastest-growing companies
• Can work in our Lancaster, PA office 2 days per week as part of our hybrid schedule

Why work for The Restaurant Store?

We offer competitive compensation and a comprehensive benefits package including paid time off, medical / dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match.

Employees also enjoy regular foodservice industry training from top manufacturers and product experts.

If you’re ready for a challenge, and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today.

Last updated : 2024-05-02