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Clarivate is looking for a Customer Care Advisor to join our growing Intellectual Property team. This is a great entry level opportunity for people looking to learn and grow their career in a fast paced continuous learning environment!
As a CCA, you will provide exceptional customer service and support to internal and external customers. As the initial point of contact for Clarivate's Brand IP portfolio, (e.g., CompuMark Search and Watch, SAEGIS and Darts-ip) you will take Trademark Search and Watch orders, address customer queries and troubleshoot common issues. Customer Care Advisors work across various communication channels, such as phone, email, and chat to assist customers in a prompt, professional, and friendly manner.
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About the Team
Our team consists of 700 individuals located across the globe. Our primary focus is to ensure our customers receive a best-in-class service experience using our products. We achieve this through our focus on proactive/preventative measurements, attention to detail, goal setting and clear communication.
Hours of Work
This is a hybrid full-time position working Pacific Time Zone/West Coast U.S. business hours from 9AM - 6PM, with flexibility to adjust to various global time zones as needed.
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Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.Full Time
$52k-68k (estimate)
10/17/2023
04/10/2024