You haven't searched anything yet.
Ready to bring passion into your career?
A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story? We are looking for a Customer Care Advisor (Bilingual English/French), located in Orangeburg, NY, New York City, NY, or Remote.
Department is Regional – US AND CANADA. This role will start with FOCUS on CANADA only but may evolve to include US.
Hours: 40 hours per week M-F and as needed on weekends based on business needs. Must be flexible.
The role:
You will be responsible for providing the highest level of Customer Care for Clarins.com websites for both US and Canada via email, chat, and telephone.
Must be able to handle large call, email, and chat volumes.
Clarins.com is THE online destination to express the brand values as well as to interact directly with the end customer.
As both a customer care resolution and product expert, your role will contribute to developing this channel into both a transactional platform and unique place to express the brand and its uniqueness, through enhanced customer experience and services. Thanks to your expertise, our customers will enjoy a boutique level customer care experience in the comfort of their home – anytime, anywhere.
What you’ll do:
In an environment where technology is transforming the customer care landscape, we offer our customers the ability to contact us via Live chat, chatbot, email, phone, and Live Consultation. We receive fast-paced questions from customers who require our expertise and empathetic & proximity-close approach.
You are:
You have:
We have:
Salary Range:$26/hr. - $28/hr.
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.
Equal Opportunity Employer
Full Time
Retail
$56k-73k (estimate)
01/18/2024
05/11/2024
clarinsusa.com
NEW YORK, NY
100 - 200
1980
JONATHAN ZRIHEN
$50M - $200M
Retail
Official Clarins online store - browse the best skin care, face, body and makeup products all in stock and available to buy online direct from Clarins.