Job title: Store Protection Specialist

Classification: Non-Exempt

Reports to: Store Manager

Job Summary: The SP Specialist is responsible for establishing and maintaining a

high-level customer service environment in an effort to ensure the safety and security of

customers and team members.

Duties and Responsibilities:

Welcome customers and visitors by greeting them promptly, politely, and with a

warm smile.

Assist in maintaining and managing traffic flow during busy periods, ensuring a

smooth and efficient entrance and exit process.

Collaborate and communicate effectively with other team members to provide

consistently excellent customer service.

Ensure adherence to company policies and procedures, especially those related

to customer interactions and safety protocols.

Uphold a professional appearance and conduct oneself in a manner consistent

with the values, vision, and mission of the company.

Oversee to ensure that no large bags or backpacks are brought in by customers.

Ensure that a manager or supervisor checks all team members’ bags any time

they exit the building and that those bags adhere to the company’s clear bag

policy.

Is responsible to oversee and/or leading interactions with customers suspected

of shoplifting to measure for compliance with the company’s shoplifting policy.

Establishes a presence in the immediate vicinity of the store’s entrance in order

to project a strong sense of service as well as a strong deterrent to dishonest

activity.

Conducts semi-regular floor walks to ensure safety and security of customers

and team members.

Completes and submits Daily Activity Log to lp@brook-valley.com and places in

binder for 60 days.

Dress code is business casual.

Qualifications:

1. High school diploma or equivalent; additional education or training in customer

service is a plus.

2. Proven experience in a customer-facing role, preferably in a retail or hospitality

setting.

3. Excellent interpersonal and communication skills, including fluency in multiple

languages if applicable.

4. Strong problem-solving abilities and the capacity to handle difficult or irate

customers with patience and grace.

5. Ability to thrive in a fast-paced environment and handle multiple customer

inquiries simultaneously.

6. Exceptional organizational skills and attention to detail to maintain an orderly

entrance area.

7. Friendly and approachable demeanor, with a positive attitude towards

customer service.

8. Flexibility to work varied shifts, including weekends, evenings, and holidays