Classification: Exempt

Reports to: VP of Operations

The District Manager will support multiple locations and deliver the company vision through the ownership and accountability for top line sales, profitability, management development, efficiency in meeting production quotas, and delivering key metrics in customer service. The DM will also work in concert with company objectives and policies as well as local, state and federal guidelines in executing initiatives.

Responsibilities and duties:

• Works through the store manager to focus the store teams on the right priorities
• Collaborate with leadership team to hire, train, coach and develop to improve store manager and location performance
• Identify and develop successful store operating plans and strategies to drive sales, production and budgeted profit goals and optimize performance expectations
• Identifies and manages the execution of store business plans that drive key performance indicator results and that maximize business opportunities.
• Support and drive new operational initiatives to ensure successful implementation and sustainability of such processes
• Maximizes store performance through consistent and effective problem-solving, coaching and feedback, reporting and follow-up
• Achieve ideal staffing standards for all levels of their organization through proper recruiting, hiring and retention practices in addition to development of internal personnel
• Be a role model for all team members demonstrating actions consistent with the values and mission of the company while continuously working to improve and sustain our family culture

Key job duties:

• Maintains high level of Merchandise and Floor presentation to company standards
• Support the company vision and mission statements and implement the strategies necessary to achieve them
• Oversee primary facets of all operational components including the collections process, production performance and retail sales
• Travel to store locations and lead store management in the planning, implementation and execution of merchandising and operations initiatives 
• Oversee that all stores are providing the customer service that meets or exceeds the company standards and customer expectations
• Maintain high standards of store imaging and merchandising ensuring that all stores are clean, well-stocked, staffed to ideal, and ready for business
• Accountable for building store sales and gross profits through implementation of corporate merchandising policies, procedures and programs
• Support and enforce all company policies, and local, state and federal laws and regulations
• Assure that personnel processes (hiring, training, associate evaluations, employee discipline and termination actions) are handled in a timely manner, and in accordance to company policy and HR.
• Maintain working relationships with associates to support the open door policy
• Serve as a proactive leader of the operations team, evaluating and implementing new concepts in the stores
• Coach and develop associates for growth and promotion to maintain a high quality staff
• Partner with all departments including Accounting, IT, Risk Management and Human
• Resources to execute initiatives as designed
• Supervise and coach direct reports in the performance of their duties; completes performance reviews and provides feedback and development opportunities to direct reports
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Primary Leadership Competencies:

• Problem Solving – ability to identify root causes and resolve
• Integrity – maintains high standards in all activities
• Collaboration – able to work with and through others
• Interpersonal – comfortable interacting with customers and hourly employees
• Performance Management and counseling
• Follow-through – meets commitments
• Change Management and Communication
• Communication – strong verbal and writing skills
• Technical expertise – knows and understands
• Leadership – demonstrate by example
• Coach and Develop people – foster a training and development culture
• Multi-Tasking – ability to effectively handle multiple initiatives concurrently

Education and Experience:

• At least 5 years of experience in a retail or thrift environment, preferably with a big box chain.
• At least 2 years’ experience as multi-unit supervisor
• Strong financial and Productivity report acumen
• Excellent verbal and written communication
• Ability to travel independently up to 75>#/li###