Serving the public and helping someone select the right material, all with a smile, is second nature to you. You are a tenacious researcher with an outgoing customer service attitude. You are nimble with technology and a patient teacher. You display a high level of cultural sensitivity and respect while providing resources and options, and can manage a high traffic reference desk.
 
Is this you? Are you interested in joining an innovative, fun, values-focused team? The Wilsonville Public Library is seeking On-Call Reference librarians. Submit your application materials today! Please ensure you complete all sections of the application and answer all supplemental questions. Additional information regarding this position, including minimum qualifications and essential job functions, can be found in the job description below.
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The Reference Librarian performs professional level reference and reader's advisory assistance to the community. The Reference Librarian will perform collection development and collection maintenance duties, and may develop programming for the Library or perform other duties in support of the Library's professional services to the public The Reference Librarian may be assigned to the Adult Services or to the Youth Services area.

The Reference Librarian reports to the Library Services Manager. The Adult Services Librarian or Youth Services Librarian may coordinate the work of the Reference Librarian as well.

The following tasks are representative and are not to be considered all-inclusive.
 

• Acknowledge customers when they enter a city facility by greeting them with a smile and positive tone of voice whether in person, on the phone or in email.
• Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else.
• Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist.
• Listen, understand, and clarify to gain in depth understanding of the needs to ensure they are being met.
• Address difficult or contentious issues in a constructive manner.
• Be positive and enthusiastic when speaking with customers.

• Be courteous and polite.
• Treat customers with dignity and respect.
• Understand customer's expectations and treat them as a priority.
• Actively listen and give customer undivided attention.
• Appreciate differing perspectives, opinions, and needs.
• Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.

• Provide prompt and reliable service.
• Respond to phone/email as soon as possible.
• Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.
• Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.
• Demonstrate a "can-do" approach.
• Exhibit problem-solving skills leading to sound judgment and quality decisions.

Education & Experience:
A Master's in Library Science and at least one year of related experience.
- OR -
Nearing completion (within six months) of a Master's in Library Science and two years of Library experience.
- OR -
Five years of progressively responsible experience in a professional level position within a Library.
- OR - 
Any equivalent combination of education and related experience.