The following duties are illustrative only and are not intended to be all inclusive:

• Greet and acknowledge customers; process admissions, take program registrations and/or facility reservations and/or park rental applications, depending on assigned area.?
• Responsible for verifying eligibility and completeness and processing appropriate payments and applying appropriate discounts.
• Maintain and print rosters; create and print room-use calendars; maintain program information; process and maintain participant passes and identification cards; provide tours to demonstrate the services and/or programs provided; may assist with coordination of events, programs and/or facilities, calling customers, volunteers, and/or vendors, copying material, etc; may be responsible for coordinating bulk mailing of information.
• Answer phones, direct calls, take messages and respond to questions in person and on phone regarding programs; notify activity participants of cancelled programs. Resolve participants' complaints; report building concerns, broken equipment, and disorderly participants.
• Support instructors with program needs; copying class materials, assisting with virtual classes and troubleshooting technology challenges. Schedule variable employees as needed for programs and rental parties
• Provide administrative support for assigned staff; maintain mailing lists and program records; order and maintain office supplies; oversee equipment assigned to area; perform data entry; maintain a wide variety of office files and records; prepare files for storage; open and distribute mail; prepare data for quarterly and annual reports; assist with room set up for classes, activities and events.

• Monitor and maintain assigned area(s) to ensure various information such as periodicals and publicity material are well supplied and current; if applicable, monitor vending machines in area to ensure they are in working order; track money lost in machines. Proofread, assemble and update front desk master copies of activities and programs.
• Accept daily drop in money; process pass sales, refunds, credits, and prepare daily bank deposits. Reconcile money received with general ledger report; correct transaction errors; process activity refunds, transfers, and household credits; compile annual report of subsidy totals. Prepare deposits and transport to City Hall. Process donations, prepare deposits and transport to Department liaison.
• Assist with the marketing efforts to include: designing newsletters, brochures, flyers, postcards, posters, signs, etc. to promote applicable programs; prepare assigned portion(s) of organization's publication(s); distribute marketing material as needed; manipulate photos for use in marketing applicable activities.

ADDITIONAL DUTIES:

• May be responsible for opening and closing of building site.
• Perform related work as required and assigned.

SUPERVISION RECEIVED:

Works under the direct supervision of the assigned Recreation Supervisor- Active Adult Center

SUPERVISION EXERCISED:

May give oversight to volunteers, interns, or other assigned subordinate personnel.

INDEPENDENCE OF ACTION:

Work is performed in accordance with detailed instructions requiring very little, if any, authority to exercise independent judgment. Work is closely controlled through the structured nature of the work. Questions and all deviations from the specific instructions or guidelines are referred to the immediate supervisor.

EDUCATION & TRAINING

Training?- High school diploma or equivalent.

Experience?- Previous experience in customer service, point of sale experience, bookkeeping, marketing, public relations, and use of personal computer required

or

Any equivalent combination of training/experience that demonstrates possession of required knowledge, skills, abilities.

REQUIRED LICENSES, CERTIFICATIONS, PRE-EMPLOYMENT ACTIVITIES

• American Red Cross or American Heart Association Infant/Child/Adult CPR, AED and First Aid certifications are required within 45 days of hire.?
• Drug screen and a background check are required.