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Salary : $18.03 - $23.07 Hourly
Location : Westminster, CO
Job Type : Part-time Benefited, 20 hours / week (.5 FTE)
Job Number : 24-00086
Department : Parks, Rec and Libraries
Division : 23 Recreation Services
Opening Date : 03 / 04 / 2024
Closing Date : 3 / 18 / 2024 8 : 30 AM Mountain
POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION
The Guest Relations Clerk position performs work of a varied and routine nature, which includes providing guest services, performing several registration functions, point of sale transactions, and / or assisting with other departmental work.
Once trained, employees must be able to perform with minimal supervision in a fast-paced leisure facility environment.
The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate.
Proficiency in Spanish and / or another language is preferred for this position. The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English.
Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee's level of proficiency and usage.
ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES / GENERAL COMPETENCIES
The City's work culture encourages passionate, positive, and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission : Westminster's purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive.
Our core values are embodied in our SPIRIT (Service - Pride - Integrity - Responsibility - Innovation - Teamwork).
This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational and informational services, and resources;
and acquiring, developing, and maintaining first-class parks, facilities, open space, and recreational trails. This position works towards the accomplishment of the Department's mission : "Together we create exceptional opportunities for a vibrant community with a commitment to nature, wellness and literacy."
Every employee is accountable to :
solicit and evaluate customer feedback
GENERAL COMPETENCIES
Citywide - Every employee in this position is accountable to :
Job Specific - Every employee in this position must be able to :
Every employee at the Guest Relations Clerk II level must also be able to :
JOB SPECIFIC FUNCTIONS
Essential Job Functions, Duties, Responsibilities, and Tasks
Guest Relations Clerk I
1. Perform reception and guest relations duties in a fast-paced, high-volume environment, which may include :
2. Complete accurate transactions (cash, check, credit card, gift card) and reconcile at end of shift
3. Sort and file various types of correspondence, material, and documents
4. Assist in marketing efforts including proofing seasonal brochures, flyers, and special campaigns
5. Provide information related to department facilities, programs, and activities using phone, e-mail, and personal contacts
6. Monitor guest adherence to facility policies and procedures and report disruptive behavior
7. Assist in the maintenance of various records and manuals such as inventory, activity reports, billing, receipts, membership passes, reservations, and minor financial accounts
8. Assist in the scheduling, tracking, paperwork, and supervision of community service workers and volunteers
9. Serve on committees as needed such as facility Safety Committee, Silver Sneakers / Renew Active, and special events
10. Assist in maintaining a clean, orderly, and safe environment by performing a variety of cleaning duties
11. Maintain lost and found
12. Order, organize, and re-stock supplies, materials, and forms
13. Perform light custodial duties, equipment set-up, and locker room assistance as needed
14. Provides standard first aid treatment which may require performing CPR or using AED equipment in emergency situations
15. Maintains regular and punctual attendance
Guest Relations Clerk II
1. Perform all Guest Relations Clerk I functions
2. Assist with pro shop inventory control and merchandise ordering
3. Provide initial and ongoing training to Guest Relations Clerk I and substitutes
4. Support Recreation Program staff
Other Duties and Responsibilities for Guest Relations Clerk I and II
1. Conduct facility tours for potential new members
2. Monitor participants and activities in the facility
3. Assist in the training of newly hired Guest Relations Clerks and substitutes
4. Attend the required number of City of Westminster training sessions
Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City's discretion.
POSITION REQUIREMENTS / WORKING CONDITIONS / PRE-EMPLOYMENT REQUIREMENTS
Education, Experience, Skills, Formal Training, Licenses, and Certifications
Required :
Preferred :
Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.
This position progresses to a Guest Relations Clerk II position, which requires a minimum of one (1) year of experience as a Guest Relations Clerk I at the City of Westminster and demonstrated proficiency in all duties and responsibilities of the Guest Relations Clerk I classification.
Physical Requirements
Work is both sedentary in nature and requires sufficient physical stamina and strength for :
Constant sitting to perform daily tasks; computer use; frequent walking through a multilevel facility to retrieve information;
frequent standing, sometimes for extended periods
WORKING CONDITIONS
Work is constantly indoors and is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed.
Exposure to periods of high activity and stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies.
Required Materials and Equipment
Cash register, telephone, fax machine, photocopy machine, calculator, scanner, books and files, personal computers, and other standard office equipment.
PRE-EMPLOYMENT REQUIREMENTS
The City of Westminster offers a comprehensive benefit package including :
For a more detailed overview of our General Non Exempt employee benefit package :
The City of Westminster does not participate in the Social Security system. In lieu of social security contributions, the city contributes to a 401(a) defined contribution plan on your behalf.
401(a) Contribution Rates :
Employee Mandatory Contribution : 11% of your base pay. Contributions are pre-tax and fully vested.
Employer Contribution : 11.25% of your base pay.
Employer Contribution Vesting Schedule
Do you currently meet the minimum age requirement of 18 for this position?
Do you have a high school diploma or a GED?
Do you have customer service experience in a fast-paced environment?
Do you have experience with any computerized registration software packages (e.g. RecTrac or similar)?
If you do not currently have First Aid, CPR, or AED Certifications, are you able to obtain these certifications within sixty (60) days of hire?
If you already have current certifications, please respond with N / A.
N / A
Do you have cash handling experience?
Please explain how your cash handling experience in a high-volume public environment relates to this position. If you have no cash handling experience, please respond with N / A.
Current hours for this position will include nights and weekends. Will you be able to meet this availability requirement?
In one or two paragraphs, please explain why you are interested in this position and working for the City of Westminster.
Required Question
Last updated : 2024-03-07
Full Time
$39k-48k (estimate)
03/09/2024
04/10/2024
cityofwestminster.us
WESTMINSTER, CO
500 - 1,000
Private
BARBARA COE
$50M - $200M
The job skills required for Clerk ii include Customer Service, Scheduling, Written Communication, Accounting, Billing, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Clerk ii. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Clerk ii. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Clerk ii positions, which can be used as a reference in future career path planning. As a Clerk ii, it can be promoted into senior positions as a General Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Clerk ii. You can explore the career advancement for a Clerk ii below and select your interested title to get hiring information.