The City of West St Paul is hiring a full time End User Support Technician.  

Provides technical support; installing, maintaining software applications and functionality of the City’s Information Technology systems. Provides technical assistance for end-users, assist server administration and implementation of IT related projects and tasks.

• Serves as the first point of contact for staff needing technical assistance.
• Logs and monitor computer support requests to improve efficiency/productivity.
• Troubleshoots problems with computers, mobile devices, wireless technology, Local Area Network (LAN) connections, VOIP and software functionality.
• Installs and configure hardware and software applications.
• Performs remote and on-site troubleshooting through diagnostic techniques.
• Performs routine maintenance on applicable hardware/software.
• Create detailed procedures and documentation.
• Maintain and update technology inventory.
• Assist with the design, implementation and administration of Microsoft Windows Systems and other infrastructure projects.
• Other duties as assigned by IT manager.

• Associate’s degree in Computer Science, Information Systems or a computer related field or two years of experience troubleshooting hardware, software and server administration.
• Possess and maintain a valid Driver’s License.

• Knowledge of installing and troubleshooting networked PCs including operating systems, hardware, peripherals, and related devices in a domain environment.
• Knowledge of:
  1. Multiple Operating Systems to include: MS Windows, Android and iOS.
  2. Active Directory & Group Policy.
  3. Antivirus/Malware Applications.
  4. VPN Technologies.
  5. Information Security Practices.
  6. MS Office Suite.
• Knowledge of VOIP and/or manage phone systems.
• Monitor and document software licensing, system configurations, and related system information.
• Comprehend and follow instructions and procedures provided through correspondence and directives.
• Communicate in a professional, transparent, non-technical manner with users.
• Use reasoning abilities through moderately complex situations using good judgement.
• Utilize time management skills and establish streamlines processes and procedures.
• Ability to remain seated and standing for extended periods of time. Must be able to lift. and carry 45 pounds. Must be able to bend, push, pull, kneel and reach.
• Take direction from senior team members.
• The ability to occasionally work limited hours on nights or weekends.