Job Duties :

Human Resources is looking to hire an Account Clerk III t o join our Occupational Health team.

The Account Clerk III duties will include, but not limited to :

Family and Medical Leave-Medical Certification Coordination

• Collect and review medical certification forms submitted by employees and healthcare providers
• Verify the authenticity and completeness of medical documentation, ensuring compliance with FML and City requirements
• Maintain confidentiality of medical information and adhere to HIPAA regulations in handling all medical documentation

Return-to-Work (RTW) Document Coordination

• Facilitate the RTW process for employees on medical leave, including coordinating with HR, supervisors, and healthcare providers.
• Review and assess medical documentation to ensure compliance with City policy, working closely with employees to facilitate employee understanding to include required documentation.

Documentation and Recordkeeping

• Maintain accurate and up-to-date records of FMLA requests, medical certifications, and return-to-work documentation including scheduling follow-up appointments with Occupational Health and supporting documentation for employees who fail to attend any appointment.
• Prepare reports and summaries related to FML and return-to-work statistics and trending, as appropriate.
• Ensure compliance with recordkeeping requirements and retention policies for all OHS documentation.

Customer Service

• Skill in communicating and interacting with diverse populations on complex and sensitive matters with concision, both orally and in writing.
• Coordinate communication between employees and management, ensuring timely service delivery.
• Committed to providing exceptional customer service, program enhancement, and working collaboratively with stakeholders.

The ideal candidate will have :

• Prior experience in administrative roles, HR, or healthcare administration with exposure to FMLA and medical leave processes is preferred.
• Strong organizational skills with the ability to manage multiple tasks and prioritize workload effectively.
• Excellent attention to detail and accuracy in data entry and recordkeeping.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with HRIS or leave management systems a plus.
• Ability to maintain confidentiality of sensitive information and handle sensitive information and handle sensitive situations with professionalism and discretion.
• Effective communication skills both written and verbal, with the ability to interact professionally with employees, supervisors, and healthcare providers.
• Ability to plan, prioritize, and organize work, with interruptions.
• Prioritize workload and complete in a highly professional and expeditious manner.
• Work independently, solve problems, use good judgment, and complete assignments on time
• Demonstrate problem-solving, time management and priority-setting skills

The City offers a generous benefits package such as health, dental and life insurance, retirement and savings plans. Other key benefits include :

• 11 holidays plus 3 flexible personal holidays each year
• Paid Time Off (PTO) monthly accruals
• Maternity / paternity and parental leave
• Leave donation program
• Tuition Reimbursement
• Employee Assistant Program
• Professional Development

This position is open until filled. Applications will be reviewed on an ongoing basis. Once the appropriate applicant pool has been established, it will be closed.

Official City Job Description :

Working Conditions :

https : / / workingcondition-summary-prod.s3.amazonaws.com / B.007712.2.pdf

Minimum Requirements :

MINIMUMS : High school or GED plus three (3) years experience in such positions as account clerk or bookkeeper; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

SPECIAL REQUIREMENTS : All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and / or City-wide emergencies.

Additional Requirements :

DMV Transcript : Not Required

CDL : Not Required

DOT History : Not Required

CPS Check : Not Required

Physical : Not Required

Respirator : Not Required

Polygraph Review : Not Required

Psychological Screening : Not Required

Attachments Required :

Preferences :

Higher education or continuous learning in Medical, Human Resources, Business Administration, or relative field.

3 plus years experience working in Human Resources, benefits, medical office or legal environment.

Experience facilitating processes and / or transactions.

Experience with medical terminology.

Absence management experience (LWOP, FML, RTW, Occupational Health, STD, LTD, Benefits).

Experience in records retention.

Data processing and / or report creation.

Last updated : 2024-04-30