NATURE OF WORK
 
This is specialized technical position that provides customer service to process permit applications and plan submittals from the initial submittal through permit issuance, schedule inspections, update contractor registration, and perform other administrative duties related to permitting and associated items within the Community Development Department.
 
Incumbents in this classification are responsible for permit application and plan intake, plan review routing and tracking, invoicing and fee collection, permit issuance, scheduling of inspections, and other processing related to permitting and any other regulatory process within the Community Development Department. A significant part of the work involves guiding customers through the permitting process, reviewing permit applications, plan submittals, associated documents, and licensing to ensure the minimum submission requirements have been met and to determine the correct permit classification. Other work duties include inputting and verifying permit related data in our system, routing and tracking plan reviews, collecting fees, scheduling inspections, assisting customers with questions, coordinating with internal and external governmental agencies, and performing other permit related duties. This position requires the ability to work in a fast-paced environment and use tact and independent judgment to review and answer permit requests with property owners, business owners, attorneys, real estate agents, architects, engineers, contractors and residents. This position is expected to work with minimal supervision and make independent work decisions based on experience and knowledge of departmental operations. In extreme or unusual situations, difficult technical, policy, or procedural matters are referred to a superior for resolution. Under the supervision of an assigned Supervisor, work is reviewed through observation of operations, personal conferences, achievements of stated expectations and goals, customer service, and adherence to City and departmental practices and policies. This classification involves clerical work in reviewing and tracking building permit submittals. An employee in this position determines the types of permits required and related fees; reviews completion of permits submitted; and processes related certifications. This position also deals with the public, takes inspection calls, handles payments, makes daily deposits, and maintains related records.