Performs responsible communications work receiving and transmitting messages and general information over police radio, computer, and telephone.

• Receives incoming calls and messages by police radio and telephone and/or computer.
• Provides requested information; transmits messages or information to mobile units.
• Dispatches additional police units on trouble calls as directed.
• Relays messages between mobile units, portable units, and other City departments.
• May operate an electronic message recorder.
• Maintains an operational log.
• May monitor other City department radio frequencies.
• Prepares necessary reports, records, and files.
• Operates a computer terminal.
• Assists in maintaining appropriate radio files.
• Maintains radio and telephone contact with other agencies and/or public safety support organizations.
• Enters, updates, and receives information, emergency, and non-emergency, using the Computer Aided Dispatch (CAD) system and mobile data terminals.
• Dispatches mobile units in accordance with Police Department policies and directives.
• Dispatches emergency personnel in accordance with department policy or as directed.
• Assists in the preparation and maintenance of records and reports.
• Performs related work as required.

Open Entry Requirements:
(Open-entry applicants must meet all requirements when they apply.)

• Education: High school diploma or equivalent.
• Typing Speed: Ability to type a minimum of 150 keystrokes (30 words) per minute.

Upon notification that you have passed through the minimum qualifications, you will receive a Personal History Packet to complete and submit. This documentation will be used to conduct a background investigation. It is a MANDATORY MINIMUM REQUIREMENT to complete the Personal History Packet. If the Personal History Packet is NOT received in Civil Service by the deadline given, your application will be moved to the following month's examination.NOTE: Candidates with any marijuana or cannabis use in any form in the last 6 months will not be considered. Note:Applicants are required to submit to a polygraph examination, fingerprint, and background investigation prior to appointment.Candidates must meet the minimum qualifications and pass the examination for this position to be eligible for hire. We encourage you to apply immediately. Online applications must be completed and submitted before 4:00 p.m. on the closing date.
 
Upon request, at time of application, City of Spokane will provide alternative accessible tests to individuals with disabilities that impair manual, sensory or speaking skills needed to take the test, unless the test is intended to measure those skills.
 
The examination will consist of a Dispatcher exam, with scoring weight assigned as follows:

• Police Radio Dispatcher Examination 100%

 
EXAMINATION DETAILS:
This is an online examination and will require a computer that has the ability to play sound. If you do not have access to a computer, please notify Civil Service so that one may be provided.
 Police Radio Dispatcher I examination links with instructions will be emailed out via a link from Test Genius (onlinetesting@invitations.testgenius.com). Once you receive the link, the testing window is Thursday, 12:00 AM to the following Tuesday at 11:59 PM. 
NOTE: You may begin the exam at any time during the test period; however, once you begin, you will have to complete the examination. You may take the exam only onceduring the open recruitment period. 
All examination results will be merged into one eligible list according to final ratings, pursuant to the Merit System Rules of the Civil Service Commission: Rule IV, Section 13 – Continuous Examinations.
The test may include such subjects as:

• Keyboarding
• Decision Making
• Data Entry
• Reading Comprehension
• Map Reading 

 
We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status or disability status. As a Fair Chance employer, City of Spokane does not conduct initial background screening for non-public safety positions.