JOB
Do you love working with people? Are you looking for a fun, fast paced, team-oriented, and community-centered work environment? Seattle Parks and Recreation (SPR) is recruiting individuals with excellent customer service experience to work as a first-line receptionist at the front desk/counter providing customer service and assistance with inquiries from the public and employees internal and external to the department regarding recreational activities. These positions process program registrations, compile and forward along scholarship applications, and assist in planning, organizing and supervising indoor/outdoor recreational activities. The work schedule may include evenings, weekends, and holidays. The Teen Late Night program includes a Friday/Saturday schedule from 6pm-Midnight. About Seattle Parks and Recreation: Seattle Parks and Recreation (SPR) is a national leader and innovator in the services and programs we provide to our residents who enjoy our public spaces such as parks, community centers, specialty gardens and swimming pools. Our mission is to equip employees and the public for well-being as we support healthy people, a thriving environment and vibrant community. We provide safe and accessible spaces for residents and visitors to work, recreate, rejuvenate and enhance quality of life and wellness for children, teenagers, adults and seniors. Delivering excellent customer service to all is a core value. Equity & Inclusion: Seattle Parks and Recreation commits to advancing equity and social justice in our department and in every neighborhood by growing a dynamic and diverse workforce, developing strong investments, growth opportunities and beneficial partner strategies as we acknowledge and pledge to close disparities created by historical practices which often hindered workforce development, environmental justice, access to quality open spaces, programs and facilities. #OneSeattle The Recreation Division eliminates barriers through responsive, exceptional recreation services. We operate over 50 recreation facilities (community centers, teen centers, pools, school-based learning centers, environmental learning centers, and boating and sailing centers) and provide opportunities for people to play, learn, and lead healthy, active lives. Our programs and events include fitness and athletics, licensed childcare and preschool, swimming and boating, youth development and job preparation, academic enrichment, and more -- including programs designed for older adults and people with disabilities, as well as grant and partnership programs designed and implemented with immigrant and refugee communities.
EXAMPLE OF DUTIES
Customer Service: Greet and engages community members and visitors of all ages and diverse backgrounds including teens, young adults, people experiencing homelessness or in crisis and all other customers in a positive manner in-person and over the telephone, providing information regarding the facility, programs, events, recreation or other activities occurring within the facility or department. Explains policies, procedures and requirements related to class enrollment, program participation or facility use. Provides excellent communication to both internal and external customers in oral and written formats. Provides accurate and prompt information to colleagues, customers, and teammates. Financial Procedures and Cash Handling: Collects associated fees and payments using a computerized database registration system to register payments of participants for various activities/classes, program and schedules facility space rentals. Computer Registration Software and Report Printing: Generates and retrieves reports from computerized registration system and/or manually completes reports on admission, reservations, and attendance using basic math skills. Other Duties: Performs other related duties of a comparable level/type as assigned.
SUPPLEMENTAL INFORMATION
This job posting is open for continuous recruitment through August 2024. Applications will be reviewed as they are received, and positions will be open until filled. Start dates vary based on program needs. The full salary range for this position is $24.99 - $37.42 per hour.