54 Guest Services Assistant Jobs in Santa Monica, CA
SORT BY
C
H
T
H
E
F
R
T
U
University of California - Los Angeles Health
Santa Monica, CA | Full Time
$63k-80k (estimate)
3 Weeks Ago
U
U
R
H
W
H
G
S
T
P
P
R
O
A
P
A
P
P
Guest Services Assistant
$46k-58k (estimate)
Full Time
1 Month Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
CITY OF SANTA MONICA is Hiring a Guest Services Assistant Near Santa Monica, CA
Performs a wide variety of functions associated with guest service administration and operations at the Annenberg Community Beach House, Santa Monica Swim Center or other venue, including basic clerical and accounting duties, public information distribution, daily facility operation, guest relations and staff support.
*The current vacancy is for a full time, 40 hour per week position. The eligibility list that is established from this recruitment may be used to fill any additional full-time, part-time or temporary vacancies that occur during the life of the eligibility list.
*The current vacancy is for a full time, 40 hour per week position. The eligibility list that is established from this recruitment may be used to fill any additional full-time, part-time or temporary vacancies that occur during the life of the eligibility list.
Implements guest service standards and ensures the delivery of high level of customer service to guests in person, over the phone and by e-mail.
Coordinates and monitors guest reservations and check-in process. Distributes parking permits.
Manages access to entrance and keeps records of attendance.
Processes registrations and collects fees. Readies and makes deposits to the Business and Revenue Operations Division. Maintains financial program records and files.
Receives, records and resolves guest complaints. Assists guests in resolving disputes and discrepancies.
Monitors the property and assists guests, provides interpretive information, and informs guests of rules and regulations.
Provides staff support for recreational programs and activities at the Beach House. Assists with creating flyers and outreach materials. Updates day use activity schedules. Maintains recreational and cultural event mailing and email lists and assists with marketing and mass mailings.
Reviews, sorts and distributes mail and responds to routine email and correspondence.
May serve as back-up to the Guest Services Coordinator in his/her absence.
Provides routine clerical support for supervisory and administrative staff.
Performs other related duties, as assigned.
Knowledge, Abilities and Skills:
Knowledge of:
Knowledge of:
Effective guest relations and conflict resolution techniques.
Record keeping, accounting and cash handling techniques.
Modern office procedures, practices and equipment.
Business English, spelling, punctuation and grammar.
Basic mathematics.
Ability to:
Provide effective customer service.
Communicate effectively both orally and in writing.
Follow written and oral instructions.
Establish and maintain cooperative and effective working relationships with City employees and the general public.
Respond to public inquiries, complaints and requests in a tactful and effective manner.
Set-up and maintain office files for electronic and hard copy documents.
Operate a variety of office equipment.
Perform basic mathematical computations.
Use independent judgment and initiative.
Learn and use applicable software applications.
Skill in:
Working effectively with persons from diverse social, cultural and economic backgrounds.
Reading, writing and communicating in English at an effective level.
Working with personal computers and applicable software applications including the Microsoft Windows operating system, Microsoft Word and Excel, and Point of Sale (POS).
Education, Training, and Experience:
Graduation from high school or the equivalent. One year of recent, paid customer service or guest relations work experience which has included cash handling and working with various computer software applications.
The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our employees are empowered to perform at their highest level and where their differences make a positive impact.
The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!
Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).
Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.
Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.
HOW TO APPLY: All applicants must submit an online City application and required supplemental questions to be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process and should not be submitted.
Training and Experience Evaluation Practical (MS Word) Interview
WORKING CONDITIONS:
Work is performed indoors in an office environment. Requires heavy public contact in-person and over the telephone. Work frequently involves meeting deadlines. May be required to work evening, weekend and holiday hours, depending upon assignment.
SELECTION PROCESS: All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process.
Testing may consist of the following and is subject to change as needs dictate: Training and Experience Evaluation Practical (MS Word) Interview
NOTE: If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.
BACKGROUND INVESTIGATIONS: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.
WORKING CONDITIONS:
Work is performed indoors in an office environment. Requires heavy public contact in-person and over the telephone. Work frequently involves meeting deadlines. May be required to work evening, weekend and holiday hours, depending upon assignment.
Job Summary
JOB TYPE
Full Time
SALARY
$46k-58k (estimate)
POST DATE
03/14/2024
EXPIRATION DATE
03/30/2024
WEBSITE
santamonica.gov
HEADQUARTERS
SANTA MONICA, CA
SIZE
1,000 - 3,000
FOUNDED
1987
CEO
BILL JIAS
REVENUE
<$5M
Related Companies
Show more
The job skills required for Guest Services Assistant include Customer Service, Accounting, Microsoft Word, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Assistant. Select any job title you are interested in and start to search job requirements.
For the skill of Microsoft Word
Acadia Healthcare - CTC Group Carlsbad
Full Time
$49k-65k (estimate)
1 Day Ago
Show more
The following is the career advancement route for Guest Services Assistant positions, which can be used as a reference in future career path planning. As a Guest Services Assistant, it can be promoted into senior positions as an Administrative Assistant II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Assistant. You can explore the career advancement for a Guest Services Assistant below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
