Requisition #: 24-031

CITY OF ROSWELL
Equal Opportunity Employer

Police Department
Police Office Assistant

(Front Desk)

Date: March 22, 024

Schedule Noon- 10 PM

Status: Non-Exempt, Hourly

Type: Regular Full Time

Grade: 628

$15.0705

Closing Date: Until filled

SUMMARY: Under basic supervision, provides general and clerical support and customer service to the Roswell Police Department, the City, and the public.

ESSENTIAL FUNCTIONS : -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

MINIMUM QUALIFICATIONS:

• Processes arrest booking slips and arrest blotter; answers and inputs non-emergency calls for service to the (CAD) System.
• Acts as a point of contact for outside agencies and the public.
• Sorts and files materials; inputs traffic citations and other records.
• Performs general clerical duties; answers phones; manages fax, mail, and email correspondence; responds to public and other agency inquiries; provides customer service.
• Supports the relationship between the City of Roswell Police Department and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City and Police information; handles sensitive situations with professionalism; performs other duties as required or assigned.

Education, Training, and Experience:
High school diploma or GED equivalent AND two years of experience; OR an equivalent combination of education, training, and experience.

Knowledge of:

• City and Police Department policies and procedures, as well as state and federal rules and regulations pertaining to records management, including the New Mexico Inspection of Public Records Act.
• Principles and procedures of recordkeeping, reporting and retention.
• Basic bookkeeping principles and practices.

Skill in:

• Establishing and maintaining effective working relationships with co-workers and the public.
• Handling and prioritizing multiple incoming calls as well as requests for service at the window; meeting deadlines on a daily basis.
• Communicating effectively, both verbally and in writing. Bi-lingual not required, but preferred.
• Operating a personal computer utilizing standard software such as Microsoft Office and some specialized software; functioning standard office equipment.
• Providing quality customer service

LICENSE AND CERTIFICATION REQUIREMENTS:
A valid New Mexico State Driver’s License is required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
Work is performed in a standard office environment.

PRE-EMPLOYMENT REQUIREMENTS:

• Must be able to pass a rigid background investigation including work history, criminal records, driving records, and other records deemed necessary.
• Must pass a pre-employment drug screen administered by a City-designated facility.

CONDITIONS OF CONTINUED EMPLOYMENT:
Incumbents and candidates must have and maintain a satisfactory driving record and insurability in accordance with the City’s insurance carrier.

Job Type: Full-time

Pay: From $15.07 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person