DESCRIPTION OF WORK

Department: Business and Collections Services
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
JOB SUMMARY
Responsible for performing specialized duties in support of the collection of delinquent revenue and miscellaneous billings, return payments and bankruptcy accounts.

JOB REQUIREMENTS

• Maintain and submit reporting's regarding bankruptcy records.
• Process bank return payments (IVR, Credit Cards, Checks and Drafts).
• Complete necessary reports for submission and delivery to internal and external offices to guarantee collection on return payments.
• Process returns checks daily on utilities/taxes/general billing.
• Process delinquent general bills for submission to North Carolina debt setoff program.
• Process EFT for CORM retirees along with setting them up on auto draft if requested and do a monthly report to make sure payments are being made monthly for health insurance.
• Assist customers on the phone or walk-ins with issues related to collections such as taxes, incorrect billing/collecting payments on general bills, and a range of other things related to collections within the business service and collects department.
• Process general billing statements monthly, submit write offs, submit adjustments when needed, and assist with vendor list for garnishment.
• Assist when needed with payment arrangements for delinquent taxes, settlements for GBS, tax certificates upon request from internal and external customers, along with assisting walk-in customer service reps, cashiers and call center representatives with questions related to collections or where to direct for further research on different scenarios.
• Monthly debt set off payment updates to avoid duplicate payments from customers and clearing house.
• Vendor List/Garnishments.
• Performs other related duties as assigned.

• Process employee garnishments and bank attachments to collect delinquent taxes according to NCGS laws.
• Process delinquent taxes for submission to North Carolina debt setoff program.
• Complete necessary reports for submission and delivery to internal and external offices to guarantee collection on delinquent taxes.
• Prepare reports for mortgage companies to submit escrow payments.
• Prepare advertising report for delinquent taxes to be listed in local public bulletins according to NCGS laws.
• Assist customers on the phone or walk-ins with issues related to collections such as taxes, incorrect billing/collecting payments on general bills, and a range of other things related to collections within the business service and collects department.
• Submit write offs and adjustments when needed, and assist with vendor list for garnishment.
• Assist when needed with payment arrangements for delinquent taxes, settlements for GBS, tax certificates upon request from internal and external customers, along with assisting walk-in customer service reps, cashiers and call center representatives with questions related to collections or where to direct for further research on different scenarios.
• Monthly debt set off payment updates to avoid duplicate payments from customers and clearing house.
• Vendor List/Garnishments.
• Performs other related duties as assigned.

• Complete necessary reports for submission and delivery to internal and external offices to guarantee collection on return payments.
• Process delinquent utilities for submission to Third Party Collections (North Carolina debt setoff program and Revco).
• Daily calls and notifications to inactive delinquent utility accounts over 30/60/90 days.
• Monthly reports for automatic customers with delinquent accounts.
• Monthly debt set off payment updates to avoid duplicate payments from customer and clearing house.
• Assist customers on the phone or walk-ins with issues related to collections such as taxes, incorrect billing/collecting payments on general bills, and a range of other things related to collections within the business service and collects department.
• Assist when needed with payment arrangements for delinquent taxes, settlements for GBS, tax certificates upon request from internal and external customers, along with assisting walk-in customer service reps, cashiers and call center representatives with questions related to collections or where to direct for further research on different scenarios.
• Monthly debt set off payment updates to avoid duplicate payments from customers and clearing house.
• Vendor List/Garnishments.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

Education and Experience:

• High school diploma or equivalent.
• One (1) year’s experience in a related field of work.
• Or an equivalent combination of education and experience.

• None

KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS

• Knowledge of credit and collection laws and policies.
• Knowledge of N.C. General Statutes as it pertains to Tax Collection.
• Knowledge of bankruptcy laws.
• Knowledge of basic accounting principles.
• Knowledge of customer service procedures.
• Ability to communicate effectively, verbally and written.
• Skill in analyzing problems and identifying solutions.
• Skill in preparing clear, accurate reports and other correspondence.
• Skill in establishing cooperative and productive working relationships with internal and external customers.
• Skill in setting priorities for timely and efficiently completing tasks.
• Skill in performing mathematical calculations.
• Skill in operating computers and other standard office equipment.
• Skill in interpersonal relations.
• Skill in Microsoft office products (Excel/Word) and electronic mail systems.

• None

• The work is sedentary work which requires sitting prolonged periods. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Required to have close visual acuity to perform an activity such as: viewing a computer terminal; extensive reading.

• The work is typically performed in an office.

Full time jobs are provided Benefits.
Benefit information can be found on the City's websiteServices HR Employee Benefits - Rocky Mount NC.