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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The Department of Public Utilities is seeking an experienced Information Technology (IT) Program and Operations Manager to join their team! Under general direction, the DPU Program and Operations Manager will be accountable for all activities related to DPU’s IT strategy and design functions, project portfolio management, and innovation initiatives.
This class provides information technology application, management, and security. Incumbents serve as second-level supervisor over all major technology and related systems for a complex department. This class also provides user support. Work involves making interpretive decisions on behalf of the department regarding the means for executing the goals established by City policy and the DPU department director. Incumbents provide context for the work to be accomplished by subordinates supervised within the units managed. Incumbents oversee daily operations and direct workflow by making recommendations for standard technology desktop and field deployable hardware/software, facilitating training, overseeing the implementation of systems upgrades, and managing vendors and contracts. Incumbent The incumbent will conduct, attend, and participate in departmental staff meetings with other departments, city leadership, and citizens; review, prepare, and submit reports; develop, implement, and monitor policies and procedures; oversee correspondence; manage budgets; approve expenditures, and manage procurement processes; and manage personnel.

Duties include but are not limited to

• Fosters business-oriented and digital-ready culture, mindsets, and practices.
• Leads the development of DPU’s IT strategic plan and roadmap and ensures integration with the City’s strategic planning process.
• Ensures IT capabilities and services are designed reliably, sustainably, cost-effectively, and securely
• Provides strategic direction and oversight for the design, development, operation, and support of IT systems and programs that fulfill the business's needs, including application management and infrastructure and operations support management.
• Leads the establishment and execution of a digital workplace. Ensures employees have the tools and work environment to be more engaged, productive, and effective.
• Leads project management methodology and portfolio management
• Designs, executes, and maintains standard operating procedures (SOPs) and training programs for DPU’s portfolio of applications

Qualifications, Special Certifications and Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge (some combination of the following):

• Management and supervisory practices
• Budgeting
• Computer programs such as Microsoft Office Suite (Outlook, Word, etc.), with intermediate to advanced knowledge of Microsoft Excel, Access and PowerBI
• Electronic databases and related software applications such as Oracle E-Business Suite
• Expense budgets and financial projections
• General supervisory and management practices
• Process management
• Project management
• Specific and advanced technical skills in department of focus

• Building the department of focus's strategic plan such as a roadmap for the next five years
• Communicating with various internal and external departments
• Creating and understanding data dashboards
• Delegating tasks to team members
• Developing, implementing, and maintaining programs
• Develop reports for all levels of the organization via multiple applications
• Managing the information systems for the department
• Managing large-scale projects for the department
• Presenting to all levels of the organization, effectively and timely
• Providing day-to-day supervision for end-user service in department of focus
• Overseeing staff who provide a wide range of services
• Providing key budgetary projections
• Reviewing the status of key technical security items
• Demonstrating leadership skills
• Using discretion for crisis management such as defining the crisis, understanding the desired outcomes, and creating action plans to address and resolve the crisis
• Interpersonal communication
• Oral and written communication

• Adapt
• Be flexible
• Multi-task
• Problem solving
• Recognize the need for new solutions, then recommend and implement them
• Develop positive relationships among team members and motivate teams
• Assign and prioritize projects and tasks
• Manage key vendor relationships effectively

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Six years of proven experience in IT program management, preferably in a corporate setting.
• Strong understanding of project management methodologies and tools.
• Excellent communication, leadership, and problem-solving skills.
• Ability to multitask and manage multiple projects simultaneously. Experience developing and delivering training programs is a plus.

• PMP or similar certification is a plus.

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently finger; and occasionally climb, balance, stoop, kneel, crouch, reach, stand, walk, list, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Talent Acquisition Partner, Senior at (804) 646-4705 or by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans-We are an Official V3 Certified Company.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.