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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:
The City of Richmond Department of Public Works is seeking a qualified candidate to fill the position of Customer Service Technician in the Solid Waste Division. The incumbent will provide front-line customer service, citizen assistance, and conduct revenue processing activities. Work may include answering phones, researching customer questions and account inquiries, handling, and reconciling payments, and updating tracking systems.
KNOWLEDGE, SKILLS, AND ABILITIES:
Considerable knowledge of customer service protocols and procedures; standard office protocols and procedures; standard office equipment; cash handling procedures; and basic clerical duties. Demonstrated skills in Computer proficiency including Microsoft Office Suite; effective oral/written and interpersonal communication; telephone etiquette; data entry; problem-solving; customer service; basic mathematics; and researching. Abilities in multi-tasking; remaining calm in stressful situations; showing empathy and compassion; and defusing inflamed situations.
MINIMUM TRAINING AND EXPERIENCE:
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to talk, see, hear, finger (pick, pinch, type or otherwise work primarily with fingers), and use substantial repetitive motions of the wrists, hands, and fingers. The employee is occasionally required to stoop, stand, reach extending hands and arms in any direction, walk, lift, feel, and grasp. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.
Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans-We are an Official V3 Certified Company.
With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
Full Time
$42k-55k (estimate)
03/28/2024
04/10/2024
The job skills required for Customer Service Technician include Customer Service, Microsoft Office, Scheduling, Billing, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Technician positions, which can be used as a reference in future career path planning. As a Customer Service Technician, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Technician. You can explore the career advancement for a Customer Service Technician below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Technician job description and responsibilities
Consults with customers to establish needs and offer the most appropriate solutions, providing the most gracious and highly professional service with patience, empathy, and the finest care.
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Respond to customer calls, electronic communications, and/or other telephone line reports related to CenturyLink products and services.
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Coordinate with various departments to restore or repair customer service.
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Formulate trouble reports/tickets and/or provide solutions for customer repair problems.
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Customer service representatives typically use a telephone, computer, and other office equipment.
02/24/2022: Rock Hill, SC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Technician jobs
Have a clear escalation pathway.
03/14/2022: Parkersburg, WV
Creating the bond and the trust.
03/15/2022: Terre Haute, IN
Have ample self-service options available.
04/03/2022: Winston Salem, NC
Define customer service responsibilities.
02/09/2022: Anderson, IN
Establish continuous communication with other departments.
02/08/2022: Norfolk, VA
Step 3: View the best colleges and universities for Customer Service Technician.