***We are Currently Hiring for Multiple Positions***

Now is the time to advance your Dispatch career by joining our amazing team of dedicated professionals here at the City of Reno and helping us to build a community we are all proud to call home.

The ideal person in this position will receive, evaluate, prioritize, and dispatch public safety calls for service. They will respond to emergency and non-emergency calls and operate a variety of communication equipment including radio, telephone, telephony, TDD and multiple computer systems.

• Receive, evaluate and prioritize emergency and non-emergency police, fire, medical, and rescue calls for service; determine nature, location and pertinent details of incidents and dispatching of field units to situations as necessary for multiple public safety agencies in the area.
  
• Operate a variety of emergency dispatch and communications equipment including a Next Generation E911 (NG911) telephony system, an 800 MHz radio system, a Public Safety Computer Aided Dispatch (CAD) system and general office equipment; enter pertinent information regarding calls for service into various computer systems, according to established procedures and guidelines.
  
• Maintain awareness of field unit activities within the computer aided dispatch (CAD) and manual card systems; communicate with field units through radios in accordance with Federal Communications Commission (FCC) regulations; maintain status and location of units.
  
• Coordinate the receipt of both emergency and non-emergency calls and relay information and assistance with other law enforcement, fire, medical, and other emergency response agencies as required.
  
• Evaluate the nature and severity of the calling party’s situation to assist in determining call priority and necessary responding equipment.
  
• Simultaneously respond to multiple emergencies on multiple radio channels from various public safety agencies, including law enforcement, fire, and emergency medical services.
  
• Retrieve and enter information from local, state and federal computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information; relay information to field units.
  
• Maintain accurate and complete logs and records of all activities and calls that are received and dispatched.
  
• Perform a variety of functions related to public safety dispatch operations.
  
• Perform related duties as required.

The following minimum qualifications are required to be met at the time of application.
Work Experience:

• Two (2) full years of public safety dispatch experience, or equivalent, with a public safety agency within the last (3) years.

OR

• One (1) full year of public safety dispatch experience, or equivalent, with a public safety agency within the last three (3) years AND have obtained one or more of the following certifications:

• Certified Emergency Dispatcher (International Academies of Emergency Dispatch EFD/EPD/EMD or equivalent)
• P.O.S.T. Certified Dispatcher (NV or out of state)

To Apply:
Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by the closing date of this recruitment April 7, 2024 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or 5th floor Civil Service Offices, any locations of Nevada Job Connect or any local library or educational facility.
 
If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627.
 
Examination Process:Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of a Training and Experience evaluation (T&E) weighted at 100%.
Training and Experience Evaluation (T&E) Details
The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.
 

• Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
• Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
• In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.
• Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.
• "See Resume" or "See above," etc., are not qualifying responses and will not be considered.
• Changes or corrections to your responses cannot be made once your application packet has been submitted.
• TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification: 
Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified.
 
Testing Accommodation: 
If you wish to identify yourself as an individual with a disability and will be requesting an accommodation, that request must be made to the Chief Examiner no later than the closing date of this announcement.
 
Employee/Veteran Preference (In the event of Tie Scores):
In the event of tie scores resulting from an open competitive examination, employees will be provided a rank preference in the following order: employees with established veteran status shall be given the first preference, non-veteran employees second preference and non-employee veterans third preference. This preference will only be administered in the event of tie scores. Documentation must be submitted at time of application.
 
Appointment and Certification: 
Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.
Health & Safety Statement: 
The health and well-being of our employees, our families, and the community we serve is of utmost importance to the City. Please be aware that many roles at the City of Reno include interacting with members of the public, including close contact with vulnerable individuals. The City of Reno has implemented numerous strategies to minimize the spread of COVID-19, and other contagious diseases. Vaccination is recognized as an effective method for reducing the likelihood of infection, and limiting the severity of disease. While we have lifted the vaccination requirement for new employees, the City of Reno encourages all new hires to be fully vaccinated against COVID-19, which includes boosters recommended by the CDC.
QUESTIONS/UPDATES: 
Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov.
 
The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.