The PD Community Engagement Manager is a full-time, FLSA exempt position under the general supervision of the Chief of Police.
 
This position serves in the Executive Office of the Chief of Police for the Pueblo Police Department. The PD Community Engagement Manager is responsible for the information flow between the City of Pueblo and all internal and external stakeholders. The manager provides leadership to assigned staff – a team comprised of a full-time social media specialist and a part-time social media content creator – to maximize engagement and ensure quality and quantity of work focuses on successful outcomes. The manager coordinates departmental public affairs and media relations functions to increase brand awareness, promote transparency and foster understanding of public safety issues within the community. The role also leads internal communications efforts to ensure the vision and goals of the Chief of Police are effectively communicated throughout the department.
 
This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position.

• Develops operational plans involving recruiting and marketing campaigns and media and communications tactics
• Develops strategy, goals, objectives, and performance measurements for internal and external communications, marketing, media, and public relations functions in the Department in coordination with City of Pueblo Director of Public Affairs
• Selects, trains, develops, and evaluates staff
• Manages the work of professional staff members engaged in the design, preparation, and production of public information materials
• Directs and supports the day-to-day media activities handled by the Public Information Office staff
• Handle high-profile, complex, and controversial media matters
• Build and maintain relationships with the media including reporters, editors, and digital media sources through regular outreach
• Coordinate and write briefing documents for media interviews
• Prepare and present reports, presentations, and project findings to senior management, city departments, policy committees, City Council, and others
• Establish and oversee news monitoring processes and share relevant news with Department and city leaders and other key staff
• Draft and edit high-quality content including but not limited to press releases, media advisories, guest columns, op-eds, articles, statements, and quotes for Department officials
• Identify story opportunities for Department subject matter experts to be in the media
• Produce talking points and summaries of issues for police leadership, especially on high-profile, controversial, and complex matters
• Work closely with the Director of Public Affairs on joint projects and strategies
• Oversee development and management of applicable portion of Department budget
• Performs other duties as assigned

 
IMPORTANT FUNCTIONS:

• See essential functions
• May be assigned to perform the duties of similar job classifications of an equal or lower pay grade

 
Physical Requirements:

The physical standards an employee must meet in order to perform the essential job duties with or without a reasonable accommodation include, but are not limited to:
 

• Light physical work lifting no more than 25 pounds at a time with or without assistance with frequent lifting or carrying of objects weighing up to 10 pounds
• Occasional walking and standing
• Ability to bring objects into focus
• Ability to judge distances and space relationships
• Eye/hand/foot coordination: performing work through using two or more body parts or other devices
• Fingering: Picking and pinching, through use of fingers or otherwise
• Handling: Seizing, holding, grasping, through use of hands, fingers, or other means
• Hearing: Perceiving and comprehending the nature and direction of sounds
• Lifting: Moving objects weighing no more than 30 pounds from one level to another
• Reaching: Extending the hands and arms or other device in any direction
• Repetitive Motions: Making frequent or continuous movements
• Sitting: Remaining in a stationary position
• Talking: Communicating ideas or exchanging information
• Works both indoors and outdoors in all weather conditions with exposure to dust and noise
• May also work in an office setting with overhead lighting and long periods of screen time
• Will respond to on-call critical incidents as well as take on-call media response approximately 25% of the time

This position requires:

• Knowledge of journalism, marketing, public and media relations strategies, principles, and techniques
• Knowledge of government and working in a government/political environment
• Knowledge of management principles
• Knowledge of AP style
• Knowledge of multimedia productions encompassing the areas of radio, TV, cable casting technology, audiovisual communications, video and filmmaking, lighting and sound systems, and computer applications related to presentations and video and audio editing
• Strong interpersonal, analytical, written, and verbal communication skills, and creative problem-solving techniques
• Skill in computers including word processing applications
• Skill in use of social media platforms and websites
• Skill in use of virtual meeting applications and ability to host virtual meetings as needed
• Self-motivated, has a superior work ethic, is technically savvy, and can work remotely as needed
• Ability to establish and maintain effective working relationships with employees, executive staff, citizens, and elected officials
• Handle sensitive situations with tact and diplomacy
• Communicate effectively both orally and in writing and synthesize complex information into a more useful format for decision-makers including AP style and editing and grammar excellence
• Direct and effectively supervise a diverse workforce
• Ability to understand the objectives of both internal groups and external organizations to develop collaboration and support for goals, programs, and projects of the city and police department. Demonstrated ability to capture the voice of the organization and its officials consistently and convincingly
• Ability to prepare and provide professional presentations
• Excellent problem-solving abilities
• Highly organized and dependable, able to multi-task in a fast paced, rapidly evolving, and high-pressure environment, work quickly, and effectively manage numerous deadlines
• Perform all duties in a safe manner and in accordance with organizational values, policies, and procedures

In addition to the knowledge, skills, and abilities listed above, the position requires:

• Education:
  • Bachelor’s degree in journalism, marketing, public relations, communications, or English
• Experience:
  • At least 2 years of progressively responsible professional experience in communications, marketing, public or media relations fields
  • At least 1 year of experience in crisis communications, emergency management, or political environment
  • 1year of supervisory experience

• A valid driver’s license at the time of application, and a valid Colorado driver’s license within 30 days of employment
  • License restrictions that may hinder your ability to drive on City business, such as an interlock, will be cause for disqualification 
  • During the course of employment, a valid license must be maintained, and the employee must notify the City immediately upon changes to the status of their license

• Preferred qualifications:

Bilingual in Spanish for both oral and written communication 
Illegal drug usage, as described below, at the time of application may be cause for disqualification: 

• Any use of marijuana within 1 year prior to the date of application; 

And/Or;

• Any usage of any illegal drugs other than marijuana (i.e. heroin, cocaine, LSD, amphetamines, steroids, or other illegal drug as defined in schedules I through V of Section 202 of the Controlled Substances Act) within two (2) years prior to the date of application.

SPECIAL REQUIREMENTS:
Candidates must be willing to submit to the following requirements: 

• Comprehensive background investigation
• Polygraph
• Psychological examination
• Drug screening
• Physical examination

SPECIAL CONDITIONS OF EMPLOYMENT: This position requires that the individual be able to work on-call and work flexible hours. The position will respond to on-call critical incidents as well as take on-call media response approximately 25% of the time. Most duties are performed indoors and may work in an office setting with overhead lighting and long periods of screen time. However, the incumbent may be required to perform some duties outdoors and in a variety of indoor and outdoor environmental conditions with exposure to dust and noise. The incumbent must be able to maintain a high level of confidentiality and integrity as he/she is required to handle extremely sensitive, graphic, and highly confidential information. All required licenses and certifications must be maintained throughout the term of employment. Failure to obtain or maintain licenses and certifications may result in demotion or termination. Due to Federal and State Criminal Justice System access requirements, classifications that access and maintain criminal justice information may also be required, as a condition of employment, to not have been convicted of and/or have pending charges of a felony or misdemeanor crime that would deny or otherwise restrict access to criminal justice information. This requirement applies to all existing City employees as well as external candidates seeking to fill positions that meet the given criteria. 
BENEFITS:  
The City of Pueblo offers a very rich benefits packet! Click on the “Benefits” hyperlink at the top of this (online) job posting to view a summary of the benefits associated with this position. For a more comprehensive view on the lush benefits offered by the City, please go to www.pueblo.us/benefits.
CIVIL SERVICE EXAM: June 4, 2024
Please note that the Civil Service Commission may use a Training & Experience (T&E) evaluation of your application to establish an eligibility list for this classification.