A Support Services Aide performs relatively complex clerical, accounting, dispatching, and inventory work while providing sound customer service. Duties include creating and maintaining computerized databases, preparing periodic summary reports, updating multiple spreadsheets and records, processing invoices, tracking work orders and requests for service, compiling statistics for management reports, payroll functions, map reading, scheduling equipment use, providing general clerical support, and using base radios and telephones to transmit and/or receive information. Learning aspects of the position takes place mainly in an on-the-job training and observation as computer programs are unique.

The position will provide administrative support functions which includes:

• Answering phone calls from internal and external customers.
• Receiving, writing, and processing emails.
• Inputting information into a database.
• Tracking staff time and work completion.
• Processing monthly invoices for services delivered.
• Working in Microsoft Word and Excel.
• Other administrative tasks that are required for the daily operation of the section.

• Effective oral and written communication.
• Comfortable working in a field office or construction environment.
• Ability to:
  • Multi-task a wide array of duties.
  • Work cooperatively with other City employees and the public.
  • Provide high levels of customer service in person, over the phone and e-mail.
  • Maintain flexibility to prioritize a heavy workload.
  • Work independently and in a team.

Pay Range: $16.88 to $35.08 per hour.

Hiring Range: $16.88 to $30.31 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, and or training.

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 003 Benefits

• Two years of responsible clerical work experience which provides the ability to maintain a variety of financial and related records, perform basic mathematical computations, operate base radios/telephone equipment, order and dispense supplies and materials, and deal with the public.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The City job description can be found here.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, .

The minimum qualifications listed above, plus:

• Bachelor's degree in public administration, business administration, sustainability, or a close related field.
• Experience with/in:
  • Microsoft Excel, Word, Publisher, and Outlook.
  • Providing quality customer service.
  • Drafting reports.
  • OnBase or other electronic records retention systems.
  • eCHRIS Applicant Tracking System or other human resource hiring applications.
  • SAP.
  • SRM.
  • Inventory/asset tracking.
  • Use of eProcurement.
  • Processing and entering work requests or street closure applications from contracting agencies into multiple City computer systems.
• Ability to work more than forty hours in a workweek to perform assigned job duties, including weekends, evenings, early morning hours, and holidays as required.

Recruitment closes July 27, 2023. All materials must be received by 11:59 p.m. on this date.

This recruitment and any interview process as a result of this recruitment may be used by multiple hiring managers and multiple departments throughout the City to fill any related current or future vacancies; other recruitments and appropriate eligible lists may also be considered.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. for more information.
• Explore other Employment Opportunities with the City of Phoenix.
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.

Support Services Aide, JC:71320, ID# 51094, 07/14/2023, 3 mos, JG, Benefits:003, Q

Building the Phoenix of tomorrow.

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.