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Description
Hiring range is from $32,760.00 to $42,930.00
This is a varied and highly responsible customer service position involving contact with the public directly and by telephone, assisting customers with payments, opening and closing accounts, and resolutions to any billing issues.
Examples of Duties
1. Receives, records, and deposits payments accurately by mail, online, telephone, and in person; balances all monies collected with daily collection reports, maintaining daily and monthly customer record reports.
2. Investigates customer inquiries regarding electric, water, sewer, solid waste, stormwater, industrial waste and yardlight service and billing, and makes adjustments as necessary.
4. Communicates with customers and other City Departments in a courteous and professional manner in person and by phone.
5. May operate folding, billing, and printing equipment for the daily processing of customer invoices.
6. Ability to understand ordinances and rules relative to customer billing, fees, payments, along with disconnect and reconnect policies.
7. Must be able to conduct accounting research to verify balances, and to exercise considerable independent judgment and creativity in solving complex accounting problems and in making sound decisions when working with customers and their payment options.
8. Must be able to work independently as well as in team environments working effectively under stressful circumstances maintaining a high level of accuracy while demonstrating self-control.
9. Ability to evaluate utility consumption inquiries based on account history and knowledge of various problems associated with high consumption.
10. Ability to communicate clearly and concisely in a pleasant modulated voice, with sensitivity to the needs of others in all aspects of written and spoken communications.
11. Ability to organize thoughts and ideas quickly, and transform them into action.
12. Ability to multi-task.
NONESSENTIAL JOB FUNCTIONS
Performs other duties as assigned.
Minimum Qualifications
Must have a high school diploma or GED with a minimum of two years experience in customer service dealing with the general public that includes billing or accounting, telephone / switchboard operations, 2 years experience in banking as a teller or 4 years cashiering, as well as experience with various office equipment.
Equivalent combination of training, education and experience may be acceptable.
Supplemental Information
Ability to follow written and oral instructions. Ability to communicate effectively, verbally and in writing. Must be able to analyze customer accounts, communicate payment information clearly and concisely, make rapid and accurate mathematical computations and correctly apply payments using complex computer systems.
Ability to establish and maintain effective working relationships with employees, supervisors, other City Departments, and the general public.
Ability to remain calm in stressful situations. Ability to follow computerized information and to properly analyze results.
Must have strong organizational and basic computer skills. Must have the ability to work independently, prioritize workload and meet multiple deadlines.
ability to communicate effectively, orally and in writing. Must be knowledgeable in advanced business English, spelling, and punctuation.
Ability to plan and organize assigned projects. Ability to remain calm in stressful situations
Last updated : 2024-05-23
Full Time
$35k-44k (estimate)
05/24/2024
05/31/2024
ocalafl.org
Ocala, FL
1,000 - 3,000
The job skills required for Customer service rep include Customer Service, Billing, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service rep positions, which can be used as a reference in future career path planning. As a Customer service rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service rep. You can explore the career advancement for a Customer service rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Rep.