What’s the Role?

W e’re looking for a motivated, reliable, technically skilled, and multi-tasking individual who can
Now accepting applications for: w ork in a fast-paced environment with attention to detail and customer service to take on the role
o f IT Desktop Technician I/II. This is an exciting opportunity for a highly qualified professional to
IT DESKTOP TECHNICIAN I/II join a service-oriented, fast-paced, dynamic team environment with a focus on *exceptional
*

IT DESKTOP TECHNICIAN I - $71,224 - $83,793 customer service. This position will provide technical support services for desktop computers and

ANNUALLY* their peripherals, enterprise application support and assists technical staff in providing support
IT DESKTOP TECHNICIAN II - $78,643 - $92,522 s ervices; operates designated technology systems and all related component equipment, including
ANNUALLY* d esktop computers and related peripherals; and performs other related work as required. The
position may be filled at the IT Desktop Technician I or II level, depending on the qualifications of

the individual. The IT Desktop Technician I/II position receives general supervision from the
Why Mountain View? In formation Technology Manager and job assignment and technical direction may be received from
Because where you choose to work, matters. the Senior IT Desktop Technician. If you are looking to make a positive impact in a key technology
Because you want to surround yourself with support role, this position is for you! Review our detailed job description here.
passionate, mission-driven colleagues

committed to providing excellent service to The Es sentials

the community and each other. Because you
IT Desktop Technician I want to apply your talents in a place where

Associate’s degree from an accredited college or university in computer science or a related words like “wellness,” “empathy” and field.*
*

“innovation” are not m erely nice sentiments,  One year of experience in desktop computer operations.
but are ideals we strive to achieve in


Possession and maintenance of a valid CompTIA A certificate, Microsoft 365 Certified:
everything we do.
Modern Desktop Administrator Associate, or equivalent may be substituted for the
associate’s degree.


Valid California Class C driver’s license.

“Working at the City of Mountain View has
IT Desktop Technician II
been a great career cho ice for me. A culture of


Associate’s degree from an accredited college or university in computer science or a related
providing exceptiona l service and treating field.
others with respect m akes working here a

pleasure.  Two years of progressively responsible experience providing computer help desk service in
–Kevin Lowenst ein, IT Analyst II a professional business or municipal environment.


Possession and maintenance of a valid CompTIA A certificate, Microsoft 365 Certified:
Modern Desktop Administrator Associate, or equivalent may be substituted for the

associate’s degree.


Valid California Class C driver’s license.

*Bonus Points:
 *
Possession of one or more Microsoft or other IT-related certification(s).



Experience with Citrix and/or Unidesk VDI software.



Experience migrating to Microsoft Office 365 environments.

What You’ll Do

Assist employees with problems and provide recommended solutions


Provid e application and back-end system support as assigned

• Appointment beyond the posted salary range may be  Resolve problems and complaints in a timely manner and escalate as needed

considered for exceptional qua lifications and experience.  Manage smaller projects as the primary Project Manager and be an effective member of
Salary growth following appoin tment is in accordance with aa team on larger projects pay-for-performance plan and increases may be awarded

annually for meritorious performance.  Be familiar with fundamental network and network devices, such as printers and mobile

devices

Transport, install, and configure desktop and technology-related equipment

Follow us on LinkedIn:

*https://www.linkedin.com/company/city-of-mountain-view/
*

Are We a Match?
You work well in a fast-paced, team-oriented environment.


You communicate effectively with the end user community and team members
CULTURAL IDEALS:  You are self-motivated, team oriented, reliable and able to thrive in a fast-paced work

• environment. _Empower People

 _

You can prepare* clear, concise, and effective* correspondence, reports, and other methods

• Foster Collaboration of communication.

• You have good independent judgment regarding job duties and data security. _Support Continuous Learning

 _

You are adept at juggling multiple priorities and projects in order to meet targeted

• Enhance Our Community deadlines.

• You are a quick learner who welcomes challenge, embraces change, is resourceful and Champion Wellness

works well both independently and with others.

• Lead with Empathy  You can demonstrate competency across disciplines such as Account Administration,

Networking, Project Management, Virtual Desktop Infrastructure, and Application

• Embrace Change & Innovation Support.



You take the initiative to implement corrective strategies or procedures pertaining to
responsibilities.

You have the ability to* anticipate the customers’ needs and deliver services effectively.APPLY NOW!*

Submit your application and resume online at
calopps.org or to the Human Resources
Department; City of Mountain View, 500
Castro Street, Mountain View, CA 94041, (650) *The Perks!
*

903-6309. Please provide a valid email  Comprehensive Benefits:
address on your application. This recruitment * Generous paid leave and group health coverage (medical, dental, vision, EAP, Life &
will close* at 5:00 p.m. PST on Tuesday, May *Disability Insurance)
3rd or after 150 applications have been * CalPERS retirement (2.7% at 55 formula for classic members; 2% at 62 for new
received, whichever occurs first. This members); employees contribute 11.5% for classic members and 10.5% for new
recruitment may close at any time. members to CalPERS with no Social Security deduction
Depending on the number of applicants this  Support for Continuous Learning & Development:
process may be altered. Qualified candidates

• Up to $2,000 in tuition reimbursement for education advancement annually, with a

are encouraged to apply early!
one-time opportunity for up to $20,000 for the completion of a work-relatedBachelor’s or Master’s

• Professional/Technology Development Funds - $800.00 annually



Wellness and Engagement Culture: **

• Access to an onsite employee gym

• Incentive pay for participating in the City’s wellness program

• Up to $100/month City contribution for mass transit expenses, with $10/month

minimum employee contribution; discounts for carpools and ride-shares; a bicycle
commute incentive.

• Ongoing commitment to robust internal communication and feedback.



And More: Employee appreciation days and activities.

Fine Print. Depending on the number of applications, the above process may be altered. Candidates with a disability who may require special assistance in any phase of the application
or testing process should advise the Human Resources Department upon submittal of application. Documentation of the need for accommodation must accompany the request. The
City of Mountain View is an Equal Opportunity Employer (EOE). Prior to hire, candidates are required to successfully complete a pre-employment process, including employment
verification and Department of Justice (DOJ) fingerprint check. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction
will result in disqualification or termination. City of Mountain View requires all employees to be fully vaccinated against COVID-19. This mandate allows for limited exceptions. NOTE:
The provisions of this bulletin do not constitute an expressed or implied contract, and any provisions contained in this bulletin may be modified or revoked without notice.

Location: 500 Castro Street Mountain View,94041, Mountain View, CA 94041

Job Type: Full-time

Pay: $71,224.00 - $92,522.00 per year