This is a support position for the Operations Division which includes Streets and Sanitation, Fleet, Parks, Cemetery, Bridges, and Transit. This individual performs a wide variety of higher level clerical, accounting, organizational, record keeping, and data entry tasks. It is a responsible and varied clerical position requiring the ability to master the procedures and regulations that govern many distinctly different departments. The position is often fast-paced which requires the individual to handle a diverse array of information and perform multiple tasks simultaneously and independently.

• Answer phones and radio transmissions
• Greet and help customers at the counter
• Book and receipt facility rentals for park facilities and equipment rentals, etc., signs out keys for facility rentals, follow up with facility renters who haven't picked up keys
• Enter Diggers Hotline locates
• Enter, print and mail weed & brush complaints/letters
• Take burial orders, look up cemetery plots in CIMS and forward to appropriate staff
• Scan and enter accounts payable invoices
• Prepare various documents using Microsoft Access, Excel and Word, e-mail, and web related programs
• Sort and distribute mail
• Print and pad forms
• Data entry as assigned, including but not limited to Springbrook, CIMS, MSDS, ActiveNet, FASTER
• Update master listing of files in storage
• Update procedure book for assigned duties
• Filing
• Assist with DPI budget book preparation

Education: Minimum requirements include high school diploma or equivalent supplemented by an equivalent combination of experience and training preferably in an office setting.

Experience: Experience in general office work preferred.

Certifications/Licenses: Must possess a valid motor vehicle operator's license issued by the State of Wisconsin.

Must possess very good interpersonal and public relations skills. Demonstrates the ability to get along well with the public, employees and management in a professional and courteous manner, and must have the social acumen to deal appropriately with Cemetery customers who are under stressful and/or grief-stricken circumstances and angry residents complaints regarding Streets and Sanitation services. Ability to apply situational reasoning ability by exercising good judgment, decisiveness and creativity in complex situations. Ability to carry out oral and written instructions, the ability to keep accurate records, make reports upon request, and the ability to establish and maintain effective working relationships with supervisor, employees and general public. This position requires thoroughness and attention to detail. The ability to communicate information in a concise and understandable manner in both verbal and written form. Must be fluent in the use of spreadsheets, word processing, e-mail, internet and GIS applications. Must have the ability to learn and become fluent in other department software. Must be able to read and assimilate information from maps, correspondence, reports, and industry specific manuals and materials. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Specific vision abilities required by this job include close and distant vision, peripheral vision, depth perception, and ability to focus.