Performs a variety of routine to complex clerical, administrative, and data processing functions in the billing of utilities and other public services. Working within limits of the City Code and standard practices, under the general supervision of the Utilities Billing and Customer Service Supervisor.

This position is considered an emergency/disaster position. During emergency conditions, all City employees are automatically considered emergency service workers. City employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation, which requires that the employee be ready, willing, and able to report to work during emergencies and/or disasters of any kind, notwithstanding any other commitments the employee may have and be able perform emergency services duties, as assigned.

Processes work orders for utility connections, disconnections, reconnections, and other public works service requests.

Processes meter reading data; prepares and mails utility bills; maintains customer account files; assists in reconciling utility billing activity with the general ledger.

Maintains detail ledgers pertaining to monthly billings for utility services.

Reviews and processes banking transactions related to utility services. Ensures accuracy, completeness and compliance with banking and accounting procedures.

Receives telephone calls and citizen visits concerning utility billing or services; handles questions and matters of a more technical nature; responds to citizen complaints.

Pursues collection of delinquent utility accounts, including preparation of shut-off and turn-on orders, establishing and monitoring payment schedules, customer follow-up account research.

Researches various manual and computerized records and files to resolve problems involving collection of fees and billings, reporting of information, and/or preparation of reports; provides information and technical assistance to departments and the public.

OTHER JOB FUNCTIONS:

Provides back-up to other related positions, including customer service and coordination of garbage contract.

Filing of documents, making document copies, and other general administrative responsibilities.

Performs all other duties as assigned.

Working knowledge of modern office practices and procedures; working knowledge of personal computers and data processing.

Working knowledge of spreadsheet and word processing software and windows based financial software.

Ability to perform arithmetic computations accurately and quickly; ability to carry out assigned projects to their completion; ability to communicate effectively verbally and in writing; ability to establish and maintain effective communications with the general public; ability to work under pressure and/or frequent interruptions; ability to work with angry or difficult customers.

Associates degree, or equivalent experience, in business administration, accounting, public administration, or related field. One to three years of experience in cost or general accounting, bookkeeping, or utility billing. Additional experience can be substituted for the required education on a year for year basis.

Must also possess the National Incident Management System (NIMS) IS-700 within 30 days of employment and the ICS-100 within 90 days of employment. There may be additional NIMS required, which will be scheduled by your Supervisor.