3 Communications Specialist Jobs in Lebanon, NH
City of Lebanon, New Hampshire is Hiring a Communications Specialist Near Lebanon, NH
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Job Detail
Communications Specialist (Open Positions: 1)
Closes On: April 12, 2024 at 01:32 PM EST
Department: Police Department
Division: Police Communications/Dispatch
Job Status: Full-Time
Days Worked: Sun., Mon., Tue., Wed., Thu., Fri., Sat.
Hour Per Week: 40
Rate of Pay: $27.34 - $38.67
Status: Accepting Applications
Details: Position offers a four 10-hour shift schedule; shift incentives provided upon completion of training.
Job Summary
The Communication Specialist provides skilled communications services for the Police Department’s Communications Center as well as general communication services for the City outside of business hours. The Communications Specialist receives, routes and transmits emergency and general information via a variety of methods (including but not limited to telephone, computer and radio) for City public safety and highway departments, as well as the State Police and other public safety agencies.
Position is responsible for performing skilled communication work in the operation of the Lebanon Police Department’s Communications Center. Responsibilities involve the receipt, routing and transmittal of emergency and general information via telephone, radio, computer, in person, or via other communication equipment for Police, Fire, Ambulance, Highway, State Police or any other public safety agencies.
Position deals with victims of crime, suspects involved in crimes, and other crisis situations involving hostile, emotional, mental and suicidal situations where tact and common sense must be employed. Incumbent must maintain the strictest confidentiality of all records. Position reports to the Communications Supervisor.
The Communications Center is a 24 hour a day, 365 days per year operational center. Working conditions include four-10 hour shifts with days, nights, holidays and weekend coverages to be expected. Mandatory overtime can be expected with little notice.
A candidate for this position should have a High School diploma or equivalent and at least one (1) year prior experience with communication systems preferred. Candidate must successfully complete a written test and oral board along with a thorough background check, including, but may not be limited to, a polygraph, drug screening test and psychological examination.
Shift incentives provided upon completion of training.
The City offers an exceptional benefits package including generous paid vacation, personal and sick time; health insurance with an employer paid HSA contribution toward deductible (depending upon health insurance eligibility/status either $2,000 or $4,500; beginning 2023 100% City funded dependent care FSA of $5,000; paid parental leave; enrollment in the NHRS Retirement plan with employer contribution; City paid benefits of dental insurance, life insurance, short and long-term disability, and other flexible benefit options.
Knowledge Skills and Abilities
Recommended Minimum Qualifications
- The Communication Specialist must successfully complete a thorough background check, including a polygraph, drug screening test and a psychological examination.
- High School diploma or equivalent required.
- At least one year of prior experience with communications systems preferred.
- Knowledge of communications equipment, practices, techniques and methods; ability to consistently apply laws and policies applicable to position.
- Knowledge or ability to learn applicable federal, state and City statutes, ordinances and regulations.
- Excellent verbal, written and customer service skills.
- Ability to work effectively with public safety employees and agencies; City departments; the public; government officials; and others engaged in business with the Police Department.
- Ability to work independently and with minimal supervision in a very stressful work environment; to prioritize and balance competing needs; and to apply sound judgment, sensitivity and diplomacy in addressing the needs of individuals and the Police Department.
- Ability to maintain confidentiality of sensitive information.
- Ability to deal with challenging individuals and situations with professionalism and sensitivity.
- Excellent skills in using multiple communication methods.
- Ability to analyze data; perform research; and prepare reports and presentations.
- Excellent organizational skills; accuracy and attention to detail.
- Willingness to learn about the City and issues of general interest to citizens, to answer questions and refer individuals to appropriate resources.
- Must have or become certified as a State Police On- Line Telecommunication System Operator.
- Must complete specialized training in Law Enforcement Dispatch, Fire Service Dispatch and Emergency Medical Dispatch.
Physical Requirements
- Work is performed under typical office conditions; work environment is moderately noisy, and subject to frequent interruptions.
- Operates computer, calculator, copier, facsimile machine, and other standard office equipment.
- Contacts are by phone, through correspondence, and in person; they generally consist of an information exchange dialogue, discussing routine and complex issues.
- Has access to confidential departmental information.
- Errors could result in delay of department services, and have legal and/or life threatening or financial repercussions.
- The Communications Specialist must be able to handle periods of low activity punctuated with high stress situations which require good judgment, calm and tact, including but not limited to, dealing with victims of crimes, individuals suspected of crimes, accidents and other emergencies, suicidal or impaired individuals and many other situations. There are also frequent communications of a more routine nature. The Communications Specialist must maintain strict confidentiality of information and records received.
- The Communications Center operates 24 hours a day, seven days a week, and the Communication Specialist must be available for a variety of shifts, including holidays and extended shifts. Under normal circumstances, the Communication Specialist cannot leave the Center during his/her shift and during some shifts, he/she may be the only employee in the Center.
Job Summary
Full Time
$89k-111k (estimate)
03/15/2024
05/14/2024
lebnh.net
Lebanon, NH
<25
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The job skills required for Communications Specialist include Customer Service, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Communications Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Communications Specialist. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Communications Specialist.
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