GENERAL DESCRIPTION OF CLASS

This is professional work that provides excellent customer service, management, and supervision to a library and develops and implements library programs of service. Responsible for routine supervision and maintenance of the facility. May serve as person in charge of library facilities. Work is performed under general supervision and is reviewed for performance. This position can be scheduled during daytime, evening, and weekend library hours.

This posting will close after the receipt of the first 25 qualified applicants or 2 weeks, whichever comes first.

ESSENTIAL FUNCTIONS AND ADDITIONAL FUNCTIONS

• Provides excellent customer service to library users, whether in person, on the phone, or online.
• Performs circulation functions at service desks to include financial transactions.
• Executes designated opening and closing procedures within the unit or facility.
• Prepares visually pleasing displays/signage highlighting library materials or programs.
• Assists library users with the use of electronic devices, library databases, digital resources, general technology questions, and software, including Microsoft Office products and Internet browsers.
• Troubleshoots and corrects minor problems with office machines, i.e., copiers, printers, scanners, etc.
• Plans and conducts age-appropriate programs for children and/or adults.
• Prepares and teaches classes on topics such as technology.
• Provides reader advisory assistance to library customers.
• Impromptu public speaking to small groups within the library about services available.
• Addresses problem behaviors on the general service floor and works through situations respectfully and professionally.
• Interviews and participates in selecting new staff members for the library.
• Maintains physical and digital collections; examples include uploading records, selecting, processing, and weeding materials, and preserving local historical documents.
• Examines circulation statistics to remain aware of use patterns and the needs of library users.
• May supervise and schedule staff members in the library.
• Coordinates with agencies and organizations in the community that rely on library services.
• Cooperates in joint activities and programs of service to citizens.
• Develops and consults with supervisor on new approaches for service.
• Trains library staff.
• May be required to work alternate hours to include nights and weekends as necessary for the efficient operation of the department.
• Position designated as Mission Critical by Department Director.

• May count revenue and prepare financial reports.
• Compiles and submits statistical reports monthly.
• Uses social media to inform users about library services.
• Keeps abreast of current issues and developments in the public library field.
• Recommends and participates in changes to the physical organization and arrangement of the library and its collections.
• Represents the library at professional workshops, meetings, conferences, and outreach events.
• May be required to perform light custodial duties.
• Performs related work as required.

QUALIFICATIONS (EDUCATION, TRAINING AND EXPERIENCE) AND SPECIAL REQUIREMENTS

• Master's Degree from a program accredited by the American Library Association in Library/Information Science with an emphasis in public librarianship or a related field.
• One (1) year of experience in a library setting or customer service environment.

• Must possess a valid driver’s license.
• Must maintain a valid telephone number.

KNOWLEDGE, SKILLS, ABILITIES AND WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS

• Ability to oversee collection development, maintenance, and routine safety and maintenance of the facility.
• Ability to create content for use or viewing by the public. i.e., flyers, posters, videos, pictures.
• Ability to present the library's program of service to community groups and professional organizations at the local, regional, and state levels.
• Ability to establish and maintain effective working relationships with fellow staff members, others in the library community at the local, regional, state, and national levels, community residents, the Friends of the Library, and City of Lakeland staff.
• Ability to address the public directly when behavior issues arise and contact appropriate emergency personnel when needed.
• Considerable knowledge of current trends and practices affecting public library service.
• Knowledge of databases and subscriptions offered for use by library customers to include the library's catalog.
• Knowledge of social media platforms and their ability to promote the library and its services.
• Knowledge and practical application of computer software and hardware troubleshooting procedures.
• Considerable knowledge of all formats of materials for adults, children, and young adults and understanding of the materials and formats appropriate for the library.
• Considerable knowledge of electronic devices such as smartphones, iPads, tablets, eReaders, and the ability to share that knowledge with library users in formal and informal settings.
• Knowledge of library organization procedures, policies, aims, and services.
• Knowledge of library administration practices.
• Skills to prepare reports and present ideas clearly and concisely in written and oral forms.

• Requires sedentary work that involves walking or standing some of the time, exerting up to twenty (20) pounds of force regularly, and routine keyboard operations.
• The job risks exposure to normal environmental hazards.
• The job requires normal visual acuity, field of vision, hearing, speaking, color perception, sense of smell, depth perception, and texture perception.

All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your e-mail and telephone messages regularly, including "junk" folders. Test times and locations to be announced.

THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE