JOB
Agency Summary The purpose and mission of the Metropolitan Emergency Services Agency is to provide operation and management of the Division of Emergency Communications - 911 center, Division of Emergency Management, and the Division of Public Safety Communications - technology infrastructure to the City of Indianapolis and Marion County. The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.Job SummaryThe position oversees the Metropolitan Emergency Services Agency accreditation process, policy development, policy review, records maintenance, and administrative inspections. Position will also be responsible for reviewing 911 calls to ensure appropriate service delivery to the public and public safety personnel is provided efficiently, accurately, and expeditiously.Equal Employment OpportunityThe City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
EXAMPLE OF DUTIES
Oversees the agency’s accreditations process, files, audits, assessment, and program quality assurance and improvementConducts regular reviews of policies and procedures with appropriate staff and revises agency policy and procedure manuals to ensure standard operating procedures are reliable and up to date and meet all current legislative mandates and judicial rulings.Monitors and evaluates incoming and outgoing telephone calls to ensure that resources are being unutilized to their optimum level: reviews two-way radio traffic and CAD dispatch transmissions to ensure conformity with policies, procedures, and practices.Assigns, directs, and coordinates groups of employees to achieve plans of action and recommendations to the Chief and executive staff to meet compliance and applicable accreditation standardsDevelops, revises, and manages the department’s catalog of policies and forms to meet accreditation standards, including written directives.Determines and develops appropriate compliance validations for accreditation standards, including type, frequency, and retention of all necessary documentation.Maintains master file and archive files for department written directivesAssist in the design, implementation, management, and evaluation of diverse programs and projects to improve the operational effectiveness and efficiency of the delivery of public safety servicesWorks with other staff as needed to coordinate and conduct quality assurance randomly and special case review to measure protocol compliance.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time