This position is responsible for carrying out the department’s daily functions as part of the Records Section. Performs two-way radio communication with officers while completing clerical and technical work in entering, processing, coding, reporting, filing, researching, and disseminating police records and information therein involving online electronic data processing systems and paper records; does related work as required.
Work is performed under regular supervision of the Police Information Supervisor. The supervisor will set work schedules, approve, leave requests, and complete performance evaluations.

• Receives, researches and responds to requests for information;
• Receives and transmits messages by radio;
• Assists the public and police officers in person, by telephone and radio by providing information and answering questions;
• Maintains confidential filing and record systems, related court records and subpoenas;
• Enters statistical data and reports on CRT/PC, and in handwritten records;
• Assists subordinate technicians in the area of crime classification, IBASE reporting and report preparation;
• Reviews daily work output, ensures quality, accuracy and performance of coding, entry and other assigned duties;
• Distributes, delivers and sorts mail;
• Responsible for the preparation, classification, indexing, filing, and retrieval of police records and documents.
• Process and manage subpoenas (civil and criminal) for law enforcement records and documentation in accordance with internal policies, and local/state/federal laws. Deal with confidential information with extreme caution, appropriate judgment, discretion, and adherence to internal policies and local/state/federal laws since errors can result in customer inconvenience; and in the extreme, have legal repercussions that could cause adverse public relations.
• Provide reference services to internal and external customers in response to telephone, mail, email, fax, police radio, and in-person requests for information.
• Use effective interpersonal, customer service, and communication skills (oral and written) to calm irate customers.
• Use of the North Carolina Division of Criminal Information (DCI) for National Crime Information Center (NCIC) criminal background checks and entry for Arrest Warrants and Stolen items.

Perform other essential duties as required.

• High School Diploma or GED equivalent 
• Must be able to work under the general supervision of the unit supervisor on a varied, rotating work schedule which includes on-call (very rare), rotating shifts and working during inclement weather.
• Must be able to work in a fast-paced environment which requires multi-tasking abilities.
• Must possess good oral and legible written communication and computer skills.
• Successful completion of a polygraph and background investigation is required.
• Additional consideration will be given to applicants with related field experience.
• Valid Driver's License.
• Ability to obtain, maintain and use as an operator and/or administrator: the North Carolina Division of Criminal Information (DCI) for that National Crime Information Center (NCIC), CJLEADS, IDWEB, eWarrants, Brazos, DMV Crashweb, Records Management System (RMS) and CAD.

 
Preferred Skills

• At one year of experience in records management or law enforcement work, preferably in police records support is desirable. 
• Familiarity with the local and state agencies affiliated with the Criminal Justice System is preferred.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

 
Physical Requirements
Hearing/Speaking - Expressing and/or receiving information by means of spoken word are both necessary to converse with internal and external customers including co-workers, citizens, and applicants.
Visual Abilities – the ability to perceive via eyesight is required for this position:

• Acuity, far – clarity of vision at 20 feet or more. Must be able to see from a distance when administering and observing employment tests, operating a motor vehicle, or addressing an audience.
• Acuity, near – clarity of vision at 20 inches or less. Must be able to see work-related business documents close at hand.
• Depth perception – Three-dimensional vision and the ability to judge distance and space relationships.
• Field of Vision – the area that can be seen up and down or to the right or left while eyes are focused on one point. Must be able to see a wide span of area.
• Accommodation – Must be able to adjust the eye lens to glance quickly.

Physical Strength – degree of physical demands typically associated with this position include:

• Light Work
  1. Exerting up to 50 pounds of force occasionally; and/or
  2. Exerting up to 10 pounds of force frequently; and
  3. A negligible amount of force constantly to handle or move materials related to the position.
• Type of Physical Demands
  1. Reaching - Extending the hand(s) or arm(s) in any direction.
  2. Handling - Seizing, holding, grasping, turning, or otherwise working with hand(s).
  3. Fingering - Picking, pinching or otherwise working with fingers primarily rather than the entire hand or arm.

Mental Activity/Requirements
Reasoning:

• Ability to apply principles of logical thinking combined with knowledge of principles and practices of public personnel and employment laws to work tasks and handle practical situations, comprehend, and respond to a variety of situations in a timely fashion and exercise good judgment.

Mathematics Ability:

• Using arithmetic and/or Statistics: Ability to direct and oversee the use of arithmetic and/or statistics in the preparation of a variety of tests and reports.

Language Ability:

• The ability to speak, read and write the English Language are required for this position.

Environmental Conditions
Physical Surroundings:

• The Police Information Technician is subject to working inside (primarily) or outdoors (on occasion).

Hazards:

• There are no occupational hazards typically associated with this position.

Machinery/Tools/Work Aids/Other Equipment:

• Equipment regularly associated with office-based work.

Our Commitments
The City of High Point is committed to be an Equal Opportunity Employer which celebrates diversity and seeks to attract and retain the best qualified partners in service to the Citizens of the City of High Point. The City of High Point is an at-will employer and employees may be terminated or may terminate their employment at any time with or without reason for any reason not prohibited by law.
The City of High Point is committed to classifying and compensating its employees fairly and equitably for the work they do weighed with both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this “living document” as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.
The City of High Point is committed to providing a safe, comfortable working environment to all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a physical to determine whether they will be able to safely complete the essential functions of the job with or without a reasonable accommodation (b.) a drug screening, in accordance with the City’s drug and alcohol policy and (c.) a background screening to determine whether there is any current, pending or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. Successful results from all three of these conditions will result in an offer of employment.