The purpose of the class is to answer emergency 911 and non-emergency calls for service and information and dispatches appropriate emergency personnel and equipment to citizen complaints. This class works under close supervision according to set procedures.

Minimum Qualifications

• Completion of a standard high school course of study or the GED. 
• Ability to pass a standard typing test of 40 wpm with 5 errors; must successfully complete the City of Hampton Public Safety Telecommunications Trainee program to include Call Taker, Fire and Police Telecommunications.
• Will be required to successfully complete a Police Department background investigation to include a polygraph examination and pre-employment screening for controlled substances.
• Must possess a valid driver's license and must have and maintain a satisfactory driving record based on the City of Hampton’s criteria.

Additional Requirements

• Requires effective communication with internal and external customers.
• Position may require working nights, weekends, holidays and extended shifts as required. Incumbents are required to work in situations of extreme stress and in emergency, life threatening situations.
• The incumbent may be considered “essential personnel” during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.
• Extensive knowledge of and proficiency in the use of personal computers; thorough knowledge of the city's geography; ability to speak clearly and distinctively over the radio; ability to communicate effectively, both orally and in writing and ability to give clear, concise feedback; ability to develop and maintain harmonious working relationships and work effectively with diverse groups; ability to exercise sound judgment and make appropriate decisions.
• Must be able to maintain the ability to provide credible testimony in court, to the magistrate and in other situations where credibility will be of importance. A sustained finding of untruthfulness at the conclusion of an internal investigation may result in immediate termination.

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