Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to and measured by our success in building public trust and the future we and the community desires.

Critical to our success is maintaining a work environment which fosters employee commitment to public service and making a difference in the lives of our residents.

If this sounds like a purpose that you would like to share in, please consider the opportunity below.

Compensation and Benefits:

The Full Salary Range for this position is $72,529.00 - $120,881.00 Annually. The Hiring Range is $89,409.00-$117,656.00 Annually depending on qualifications, with an excellent benefits package. You can learn more about the benefits that the City of Greensboro offers by visiting https://www.greensboro-nc.gov/departments/people-culture/benefits

Work Schedule:

Mon. - Fri. 8:00 am to 5:00 pm

Primary Duties/Brief Description of Work:

Reporting to the Deputy Director of the Information Technology Department, this position spearheads strategic planning initiatives aimed at enhancing business processes and aligning them with organizational goals. Responsibilities encompass the oversight of daily operations for the Business Operations Analytics team, including, but not limited to, managing data extraction, analysis, and integration across our ERP system (Infor Software) and other platforms, while supervising a team of 2 Business Operations Analysts. This role entails orchestrating end-to-end Business Operation projects, optimizing workflows, ensuring regulatory compliance, and championing continuous improvement efforts. Moreover, the incumbent is tasked with collecting and analyzing data to foster operational transparency, designing and maintaining reports, driving change management initiatives, and nurturing team growth and development. Additionally, the role involves troubleshooting data discrepancies, providing analytical support to functional business areas and senior leadership, and providing ad-hoc reporting upon request. Collaborating closely with fellow IT team members and external vendors, the individual will also contribute to strategic insights to refine and streamline business processes, and effectively communicate technical solutions to meet client needs.

Minimum Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Data Analytics, or a related field, coupled with 4-6 years of relevant experience. Candidates with a high school diploma equivalency and demonstrated expertise in business operations or data analytics will also be considered.
• 3 years experience with ERP systems such as Infor, PeopleSoft, or SAP 
• Advanced proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.

Preferred Qualifications:

• Experience working in a local government or municipal environment.
• Expereince in Infor software.
• Expereince adapting to evolving technologies and business needs in a
   fast-paced environment.
• Experience in working with data visualization tools such as Power BI.