The Applications Support Analyst is responsible for owning and supporting multiple applications within the City, applying system analysis techniques and procedures to determine hardware, software, and system functional specifications while providing friendly, prompt, and accurate service to internal and external customers. Interfaces with management and employees at all levels throughout the City.

• Experience using read/write RDMS scripts and other programming skills to create reports.
• Leads projects for application upgrades and manages application upgrades. 
• Assist level 1 and 2 analysts with project management. 
• Develop APIs using the City’s methods and technologies.

Location: 115 W. 2nd Ave., Gastonia, NC 28052The following job functions listed below are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each function satisfactorily. Other job functions and duties may be required as assigned. Percentages for each function are subject to fluctuations.
 
 

• Fundamental knowledge and experience with underlying technical infrastructure (e.g. networking basics, server and storage basics, end-user computing devices, operating systems)
• The ability to read and/or write Structured Query Language (SQL) in the context of basic data processing and/or database reporting functions
• Demonstrated skill in the use of one or more standard data processing/reporting tools (e.g. MS Excel, Toad, SSMS, SSRS, Crystal Reports or COGNOS) 
• The ability to read, understand, and modify basic HTML, JavaScript, Python, etc. code
• Demonstrated skill in basic database administration functions such as backup and restore (e.g. in the context of refreshing a test DB from a production DB)
• Proven ability to apply a logical, systematic troubleshooting approach to resolve problems from both an operational/procedural and technical perspective 
• Fundamental knowledge of and ability to navigate Web Servers (i.e. IIS, Apache, etc.) and Web and/or Map Service interfaces as they relate to end-user applications
• Thorough knowledge of project management best practices is required 
• Demonstrated ability to support software applications, analyze and support third-party solutions, and effectively interface with users and vendors is required
• Ability to analyze business processes/functions and information requirements and provide clear and concise user and technical documentation is required 
• Must have a general understanding of software application development procedures and database design/structures
• The ability to establish and maintain effective working relationships with users and all levels of staff is a necessity
• Ability to work in a team environment and demonstrate leadership while working with diverse groups of people at all levels of management is required
• Must possess and demonstrate organizational skills, problem identification and troubleshooting skills, creativity and critical thinking skills 
• Must exhibit professional behavior and attitude and promote a professional team atmosphere

EDUCATION AND EXPERIENCE

• Bachelor's degree in computer science, Information Technology, Business Administration, or related field
• Or any combination of education or considerable experience in project management and software application support that has led to the acquisition of necessary knowledge, skills, and abilities

 
 Drug screening, criminal background, and verification of references 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions 

The City of Gastonia is committed to creating and maintaining a work environment that is inclusive, equitable, and welcoming. We value diversity and promise to honor your experiences, perspectives, and unique identity

The City of Gastonia is an Equal Opportunity Employer (M/F/H).